- Ensures that patient information is kept confidential and that patient privacy is respected in accordance with current Health Information Privacy and Portability Act guidelines.
- Involvement in continual education, to include self-paced study, classroom learning and competency testing.
- Answers inquiries regarding patient accounts: defers to the appropriate department.
- Directs clinical questions to the appropriate clinical staff.
- Greets all patients in a courteous and timely manner.
- Answers multi-line telephone; takes clear, detailed, and legible messages and transfers calls to appropriate department when necessary. This includes concise documentation in the EHR system.
- Schedules patients appointments using computerized scheduling system.
- Works call list, message center, and walk in or faxed prescriptions to schedule new and continuing patients.
- Good interpersonal skills
- Excellent communicator
- Detail-oriented
- Collaborative team player
- Great multi-tasker
- High School Diploma or equivalent required; Associates degree preferred.
- One year experience as a healthcare receptionist preferred.
- Good telephone etiquette.
- Customer service skills required.
- Ability to work well with others.
- Computer skills: Microsoft Office and Outlook.
- Previous use of multi-line phones, fax and copy machine(s).
- Background in health or fitness is preferable.
- Full-time, day shifts.
- Starting wage $21.25 to $22.75 based on qualifications.
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Patient Access Representative - Mammoth Lakes, United States - Mammoth Hospital
Description
The Physical Therapy Patient Access Representative is responsible for professional and efficient operation of the admission/registration process in one or more patient access areas.
appointment scheduling, patient registration, insurance verification, and point of service collections. Demonstrates a basic understanding of the revenue cycle. Any patient care duties are performed only under the direct supervision of a Physical Therapist.
What You'll Do:
Who You Are:
Qualifications:
Job Information:
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job.
