- Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
- Verifies all shipping, billing, pricing, and purchase order information.
- Enters special instructions related to orders, customer requests/code maintenance, and notes.
- Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.
- Communicate and provide necessary support to sales staff while in the field.
- Regularly communicates with internal and external customers on various issues.
- Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.
- Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.
- Documents and resolves customer complaints.
- Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
- Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.
- 2+ years of experience in Customer Service or similar discipline.
- Chemical Distribution or Manufacturing is a plus.
- Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.
- Excellent interpersonal skills with a passion for collaboration.
- Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.
- Dedication to teamwork, customer satisfaction, and results.
- Excellent written/oral communication skills.
- Willingness to work overtime, have on-call hours, or work after hours.
- Keeping calm when on customer calls.
- Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.
- We aim to create anenvironment where the best people want to work, where they can turn theirpassion into their job and realize their full potential.
- Individual development,on-the-job training, and development programs designed to help ouremployees grow in their careers.
- Competitive pay andincentives.
- Various healthcare planoptions as well as 401(k). INTERESTED?
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Customer Service Representative - Hobbs, United States - Brenntag
Description
Stage Picture:
JobTitle:
Customer Service Representative
Location:
Hobbs/USA
Employment Type:
Employee
Customer Service Representative
Our team in Hobbs currently has an opening for a Customer Service Representative
YOUR ROLE & RESPONSIBILITIES
Job Summary:
The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer.
Job Description:
Education and Experience:
We look forward receiving your application.
Brenntag provides equalemployment opportunities to qualified applicants and employees without regardto race, color, religion, sex, sexual orientation, gender identity, nationalorigin, protected veteran status, disability or any other status protected byapplicable federal, state or local law.
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