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MA / Customer Service Rep
3 weeks ago
UF Health Jacksonville Yulee, United States 1-Full time, RegularJob Opening Summary · JOB DUTIES · Travels to UFJPI and UFHealth on and off campus clinic locations to provide coverage for Medical Assistant vacancies. · Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated ...
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Customer Service Rep I
3 weeks ago
Chesapeake Corporation Yulee, United StatesCustomer Service Representative I · In-Office Position within Chesapeake Utilities Service Area of Florida · What makes us great: · At the heart of our Company is a dedication to delivering energy that drives progress.We put people first, work to keep them safe and build trustin ...
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Customer Service Rep
2 weeks ago
ResourceMFG Fernandina Beach, United Statessummary THREE SHIFT OPTIONS 7AM- 4PM 8AM- 5PM 10AM- 7PM Shift options will be presented based on production numbers. Primarily your responsibilities would include: Answering incoming phone calls and troubleshooting customer tech problems with computer software and hardware. ... T ...
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Customer Service Rep
5 days ago
Renaissance Windows And Doors Inc Jacksonville, FL, US, United StatesCustomer Support Representative- Renaissance Windows and Doors · PURPOSE · Provide customer support services to customers and operations teams by delivering timely and accurate reporting on work orders and provide status updates on customer account activity. This position require ...
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Customer Service Rep
4 days ago
ResourceMFG Jacksonville, United Statessummary Now Hiring We are looking to hire a Customer Service Rep in McAllen TX Pay: $24/hr Paid Weekly Schedule:8:00am-5:00pm ; Monday- Friday Responsibilities: Process and track orders, ensuring completeness and on-time delivery. Address customer inquiries on product availabilit ...
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Customer Service Rep
4 days ago
Renaissance Windows And Doors Inc San Francisco, United States PermanentCustomer Support Representative- Renaissance Windows and Doors · PURPOSE · Provide customer support services to customers and operations teams by delivering timely and accurate reporting on work orders and provide status updates on customer account activity. This position require ...
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Customer Service Rep
5 days ago
Citigroup Inc Jacksonville, United States**Fraud Early Warning** is a challenging and rewarding position responsible for assisting in customer with fraud related topics and providing resolutions in coordination with the **Fraud Early Warning team** . The overall objective of this role is to address external customer's f ...
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Customer Service Rep
1 week ago
Geodis USA, Inc. Jacksonville, United StatesCustomer Service Representative Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3 PL), we power A Better Way to Deliver for the Customer Service, Service, Ret ...
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Client Service Rep
5 days ago
Catalis Regulatory & Compliance, LLC Jacksonville, FL, United StatesWho we Are: Catalis is North America's leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered ...
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Customer Service Rep
4 days ago
Renaissance Windows And Doors Inc Jacksonville, United StatesJob Description · Job DescriptionCustomer Support Representative- Renaissance Windows and Doors · PURPOSE · Provide customer support services to customers and operations teams by delivering timely and accurate reporting on work orders and provide status updates on customer accoun ...
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Logistics Customer Service Rep
2 weeks ago
Axiom Staffing Group Jacksonville, United StatesJob Description: Logistics Customer Service Representative (In Office) · Duration: Approximately 3 months (subject to change based on business needs) · Pay Rate: $20/hr. · Shift: 8:00 AM to 5:00 PM, Monday to Friday · Location: Orange Park, FL (in office) · Job Overview: We are ...
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Admin / Customer Service Rep
2 days ago
NorthPort Heating and Air Conditioning Jacksonville, United StatesJob Description · Job DescriptionNorthPort Heating and Air Conditioning of Jacksonville, FL is seeking to hire a full-time Admin / Customer Service Rep to join our HVAC office team and provide customer service as well as handle a variety of administrative tasks to help keep our b ...
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Financial services Customer Rep
1 week ago
Global Channel Management Jacksonville, United StatesJob Description: · Financial services Customer Rep needs 1-3 years customer service, customer support or inside sales, financial, banking experience · Financial services Customer Rep requires: · Onsite · Strong work ethic and self-starter, able to effectively manage multiple pri ...
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Customer Service Rep(03878)
1 week ago
Domino's Pizza LLC Jacksonville, United StatesNow looking for Customer Service Reps Could our next All-Star be you? Experience a plus, but not required - skills can be taught... but must bring a positive attitude We pride ourselves on making hot & fresh food, delivered to in a timely manner, Customer Service, Forest, Service ...
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Financial services Customer Rep
2 weeks ago
Global Channel Management Jacksonville, United StatesFinancial services Customer Rep needs 1-3 years customer service, customer support or inside sales, financial, banking experience · Financial services Customer Rep requires: · Onsite · Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to ...
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Experienced Customer Service Rep
1 week ago
Weather Engineers, Inc. Jacksonville, United StatesJob Description · Job DescriptionSeeking a long-term career opportunity with a respected company? Ready to bring your extensive customer service experience to a role that values your skills? If so, Weather Engineers, Inc., located in sunny Jacksonville, FL, is currently seeking a ...
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Customer Service Rep(05103)
1 day ago
Domino's Franchise Jacksonville, United States Full timeJob Description · Now looking for Customer Service Reps Could our next All-Star be you? Experience a plus, but not required - skills can be taught... but must bring a positive attitude · We pride ourselves on making hot & fresh food, delivered to in a timely manner, and taking gr ...
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Customer Service Rep(04908)
1 week ago
Domino's Franchise Jacksonville, United StatesJob Description · Job DescriptionCompany Description · At Domino's Pizza, Our Most Important Ingredient is Our People We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else ...
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Customer Service Rep(05101)
2 weeks ago
Domino's Pizza LLC Atlantic Beach, United StatesStore Management. Our Domino's Pizza Assistant Managers are the backbone of our business Assistant Managers handle all aspects of running a Domino's Pizza store, including leading their team, setting high standards for customer service and maintaini Customer Service, Assistant Ma ...
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Customer Service Rep 5
2 weeks ago
Citigroup Inc Jacksonville, United StatesThe Customer Service Representative 5 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provid ...
Customer Service Rep I - Yulee, United States - Chesapeake Utilities
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Customer Service Representative IIn-Office Position within Chesapeake Utilities Service Area of Yulee, Debary or West Palm Beach, FL locationsWhat makes us great:At the heart of our Company is a dedication to delivering energy that drives progress.
We put people first, work to keep them safe and build trusting relationships.Your role in our success will be...Establishing a working relationship with our customers by communicating via email and primarily telephone.
The CSR delivers a service that promotes loyalty to our brand by using the skills required by our quality service strategy.
In this role, you will be responsible for complying with Public Service Commission, tariffs, company rules and regulations while delivering an exceptional customer experience.
What you'll be working on...Holding our Standards of Performance as a priority in all aspects of work:
Safety, , Presentation, Results Orientation.
Contribute to individual and team effort by accomplishing goals as identified by the business and corporate leaders.
Take ownership and responsibility while using active listening for each customer interaction. Ensure customer satisfaction and strive for first contact resolution.
Manage large amount of incoming contacts (calls and email) every day. These interactions must be handled with a professional and friendly attitude and within contact center guidelines.
Demonstrated strong ability to learn.
Expectations include, but are not limited to, ability to navigate computer programs, multiple screens, various resources on and/or off the phone with mandatory typing which includes detailed, specific and relevant documentation with each transaction.
Ability to work a defined schedule in a structured environment wearing a headset, having scheduled breaks and lunches.Ability to work scheduled extended hours, as well as, mandatory support during emergency situations; such as storm preparation and restoration efforts, etc.
Properly handling customer transactions such as:
meter/service order creation, payment processing, handling and processing on record keeping and billing system.
Handling customer correspondence and concerns related to high bills, turn-on/off, deposits and ad hoc requests.
Researching, identifying and solving discrepancies to bring resolution, while preparing adjustments/corrections, and following up to ensure resolution.
Participation in the Chesapeake Utilities Cares programs and other community grassroots efforts.
Ability to handle the collection and disconnection processes under company rules and regulations as directed.
Build sustainable relationships of trust through open and interactive communication, internally and externally to the organization.
Performing other duties as assigned by your Supervisor within the realm of the business unit job.
Who you are...You possess excellent written and oral communication skills.
You have a valid Driver's LicenseYou have good math aptitude, collection techniques and some account knowledge.
You have experience with MS Office and other call center technologies.
You have two years of call center customer service experience.
You are able to attend 100% of mandatory 8-week training.
You are able to adhere to a set schedule to include lunch and breaks.
You are able to pass pre-employment and random drug screens.
You are able to successfully pass a pre-employment computer/phone skills assessment.
You are physically located within one hour of one of our office locations.
Being bilingual is a plus and eligible for a pay increase.
Prior utility and/or SAP experience is preferred.
Benefits/what's in it for you?Competitive base salaryFantastic opportunities for career growthCooperative, supportive and empowered team atmosphereAnnual bonus and salary increase opportunitiesMonthly recognition eventsEndless wellness initiatives and community eventsRobust and customizable benefit packages-choose what works best with your life.
Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MOREPaid time off, holidays and a separate bank of sick timeChesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Applicants with a disability that need assistance applying for a position may email & Certifications Driver's License (required)Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c)