- Greets, registers, and assigns rooms and park spaces to guests; issues room keys and escort instructions to Bellstaff.
- Maintains records of room availability and guests' accounts; posts charges such as room, food, liquor, or telephone to the ledger; computes bills, collects payment, and makes changes for guests.
- Books and confirms reservations.
- Delivers mail and messages for guests.
- Responds to inquiries pertaining to Hotel and RV Park services, registration of guests, and other service-related questions.
- Schedules restaurant, transportation, and entertainment reservations; arrange for room tours upon request.
- Maintains confidentiality of all guest and departmental matters.
- Delivers Spirit Mountain's Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI's Pride Values, Brand Promise, and Business Vision.
- Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.
- Follows all Corporate and departmental safety policies and procedures.
- Principles and practices of hotel reservations, room assignments, and charges.
- Current trends in the hospitality industry.
- Methods and techniques of guest service in a high-volume environment.
- Computer hardware and software applications.
- Utilizing a multi-line phone.
- Monitoring and providing guest service.
- Operating computer hardware and software applications, specifically typing and data entry.
- Communicating both orally and in writing.
- Establishing and maintaining effective working relationships with others.
- Cash handling in a high-volume guest environment where consecutive transactions occur involving cash and/or debit/credit cards.
- Maintaining transaction and guest paperwork.
- High School Diploma or equivalent, and one (1) year of guest service, computerized account data entry, and cash handling work experience, or equivalent combination of education, training, and experience.
- Candidates being considered for this position will be required to complete a math assessment.
- High-security gaming license issued by the Grand Ronde Gaming Commission.
- Must be at least 18 years of age.
- Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of or receive, certain health vaccinations.
- Work is performed in an office and hotel environment.
- Work is subject to frequent standing, occasional sitting, walking, bending, reaching, kneeling, and lifting up to 10 pounds.
- Work is subject to frequent use of hands to finger, handle, feel, and reach with hands and arms.
- Equipment utilized includes personal computer, standard office equipment, multi-line telephone, audio/video equipment, and two-way radio.
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Hotel Front Desk Clerk - Grand Ronde, United States - Spirit Mountain Casino
Description
POSITION DESCRIPTION
TITLE:
Front Desk Clerk
LAST UPDATED:
December 20, 2023
DIVISION
Guest Services
DEPARTMENT:
Hotel
REPORTS TO:
Front Desk Lead
FLSA STATUS:
Non-Exempt
COMP LEVEL:
4
________________________________________________________________
Summary:
Checks guests in and out of rooms and RV Park; provides guest service as required.
The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position.
Essential Job Functions:
Spirit Mountain Standards:
Required Knowledge of:
Required Skill in:
Education, Experience, Licenses, Registrations, and Certifications:
Environmental Factors and Conditions/Physical Requirements:
Equipment and Tools Utilized:
The above statements are intended to describe the major duties and responsibilities performed by this position and the employee acknowledges receipt of the job description.
Authorized Signature Date
______________________________________________________ ___________________
Employee Signature Date