Deputy Chief Information Officer - City of Saratoga Springs - Empire State University

    Empire State University
    Empire State University City of Saratoga Springs

    4 days ago

    Description

    Overview

    The Deputy Chief Information Officer will oversee daily operations of the Applications Development teams and provide strategic leadership for technology initiatives and university partnerships. The role advances the university's strategic vision by developing and executing a comprehensive framework for application design, integration, and support across the institution.

    The successful candidate will demonstrate exceptional organizational, analytical, and problem-solving abilities, as well as outstanding interpersonal and communication skills. The DCIO must be adept at working collaboratively across a diverse university community to promote a culture of service excellence, operational efficiency, and cybersecurity.

    In collaboration with senior university leadership, the DCIO will develop and implement university-wide technology policies and translate the CIO's vision into clear, actionable application development priorities.

    Primary Responsibilities Include

    • Strategic & Executive Leadership
        - Serve as acting CIO when required, providing consistent leadership and decision-making.
        - Prioritize projects, allocate resources, and balance short-term fixes with long-term strategic development.
        - Translate the CIO's strategic vision into application-focused development and integration priorities.
        - Align development efforts with strategic plan priorities (student success, academic excellence, organizational effectiveness).
        - Encourage transparency and shared ownership in application decision-making.
    • Application Development & Technology Expertise
        - Oversee day-to-day management of Applications Development and Web Development teams.
        - Direct the design, development, and deployment of new applications.
        - Ensure smooth integration with Banner, Brightspace, Slate, and other university systems.
        - Develop and implement application development standards and governance.
        - Promote adoption of secure coding, DevOps, and agile practices.
    • Governance, Policy & Compliance
        - Ensure policies support accessibility, security, data integrity, and sustainable practices.
        - Regularly review policies for compliance with SUNY, state, and federal requirements.
        - Serve as a key member of university governance committees for IT, data, applications, and cybersecurity.
        - Ensure development complies with GLBA, NIST, and SUNY requirements.
    • Security, Risk & Incident Management
        - Partner with Information Security to embed secure development practices and conduct code audits.
        - Oversee risk assessments for new systems, custom code, and third-party integrations.
        - Respond to audit findings with remediation plans.
        - Maintain robust incident response processes for application-related outages or vulnerabilities.
    • Collaboration & Stakeholder Engagement
        - Collaborate with faculty, staff, and academic leadership to design systems that improve user and faculty experiences.
        - Partner with external vendors to deliver innovative solutions and ensure interoperability.
        - Serve on governance committees to represent ITS perspectives.
        - Foster shared governance and inclusive decision-making.
    • Training, Communication & Capacity-Building
        - Promote awareness and training for new applications, upgrades, and integrations.
        - Ensure ITS training resources are accessible, user-friendly, and inclusive.
        - Provide professional development for ITS staff in software engineering, DevOps, and agile practices.
        - Lead communication campaigns for application rollouts and policy changes.
        - Build capacity for faculty and staff to leverage enterprise systems effectively.
    • Performance Measurement & Continuous Improvement
        - Define KPIs for application performance, adoption, and support.
        - Monitor application reliability, uptime, and user experience against benchmarks.
        - Provide reports to CIO and leadership on progress, risks, and outcomes.
        - Use analytics to measure impact on student engagement and success.
        - Recommend continuous improvements in development processes and tools.

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Deputy chief information officer in Saratoga Springs