Customer Support Engineer - Dallas Fort Worth International Airport
1 week ago
Responsibilities Support airline customers through calls meetings and ticketing systems delivering second-line support and resolving advanced issues with a focus on quality speed while translating complex technical details into clear customer-friendly language Communicate proactively about upcoming releases maintenance windows downtimes manage incidents changes problems following ITIL principles Query analyze info warning error debug logs figure out document reproduction scenarios extract essence of issues using tools DBeaver PowerShell Hawtio Salesforce AWS Gsuite Understand interpret code structures Java Angular Swift XML JSON CSS support troubleshooting Work closely Product Operations Engineering teams via Slack meetings ticketing systems resolve complex cases analyze refine feature requests stay current new product releases known issues internal processes release deployment management Write detailed internal external Root Cause Analyses input stakeholders test optimize create internal support procedures documentation prioritize workload based ticket impact severity lead example process optimization communication best practices
Job description
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