- Excellent guest service attitude with a welcoming and confident demeanor
- Ability to remain calm and patient in a fast-paced environment
- Ability to learn, retain and share Eataly knowledge
- High school graduate or equivalent
- Intermediate computer skills
- Basic math and cash-handling skills
- Previous retail and/or restaurant experience preferred
- Ability to speak and understand Italian preferred
- Ability to remain stationary for periods of up to 8 hours in length
- Ability to escort guests to other parts of the facility as circumstances dictate
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
Guest Relations Associate - Los Angeles, United States - Eataly North America
Description
Job Description
A Guest Relations Associate directly influences guest impressions at Eataly by way of greeting, directing and answering inquiries over the phone and in person.
Responds courteously to guest inquiries regarding availability, usage of products, range of services, restaurant offerings, school classes, recipe help and location of products throughout the market
Acts as the initial responder and liaison between Eataly and potential vendors, passing information on to Eataly's Buying, Private Events and Public Relations teams
Interacts with staff by leading daily emails and weekly staff breakfast
Promotes and helps organize in-store events, such as producer tasting days and producer demonstrations
Collects cash, checks or charge payments from guests and provides change and charge vouchers if appropriate
Opens and closes cash till and ensures an accurate accounting of all transactions, collections and disbursements during work shift
Returns carts and baskets to their central distribution areas, takes back go-backs/damages, fixes displays, helps restock, and supports team members
Verifies employee discounts, returns, exchanges and voids with the assistance of the manager or shift lead
Performs other duties as required or assigned
The pay range for this position is: $17-21 / hour
Qualifications:
Qualifications
Excellent guest service attitude with a welcoming and confident demeanor
Ability to remain calm and patient in a fast-paced environment
Ability to learn, retain and share Eataly knowledge
High school graduate or equivalent
Intermediate computer skills
Basic math and cash-handling skills
Previous retail and/or restaurant experience preferred
Ability to speak and understand Italian preferred
Job Requirements
Ability to remain stationary for periods of up to 8 hours in length
Ability to escort guests to other parts of the facility as circumstances dictate
Additional Information
Benefits and Perks
Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
401K with match or RRSP
Bonus program
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
and more
Eataly is an equal employment opportunity employer.
It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws.
Eataly also prohibits harassment of applicants and employees based on any of these protected categories.It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.
If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Qualifications
Job Requirements
Benefits and Perks
Eataly is an equal employment opportunity employer.
It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws.
Eataly also prohibits harassment of applicants and employees based on any of these protected categories.It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.
If contacted for an employment opportunity, please advise Human Resources if you require accommodation.#J-18808-Ljbffr