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Los Angeles

    Communications Dispatcher - Los Angeles, United States - City of Beverly Hills

    City of Beverly Hills
    City of Beverly Hills Los Angeles, United States

    3 weeks ago

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    Description
    Job Summary

    Who We Are

    The City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors.

    This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high performance organization.

    The municipal government (approximately 1,080 full-time and part-time employees) provides the highest quality safety services, recreational, municipal services, and physical environment.

    What We Do

    The Beverly Hills Police Department is responsible for safeguarding the lives and property of City residents, businesses and visitors. The BHPD values its reputation as an agency that earns the public trust through efficient, impartial police service.

    What We're Looking For


    The City of Beverly Hills Police Department is seeking highly motivated and qualified candidates for the position of Communications Dispatcher.

    Communications Dispatchers answer all calls for emergency services and maintain radio and mobile data computer contact with police officers and firefighters in the field, acting as a lifeline by providing information and support and monitoring their safety.


    The ideal candidate will effectively communicate and coordinate in a teamwork environment, will practice sound judgement and think clearly under stress, responding quickly and accurately.

    Access the detailed job description with this link:

    Position & Benefits


    This position is represented by the City's Safety Support (SS) Association and is covered by the negotiated terms and conditions of that Association's Memorandum of Understanding (MOU).

    The City provides a generous compensation and benefits package, including CalPERS 2.5% @ 55 for classic members; $2,150/month towards health insurance (with option of up to $475/month as taxable cash); a monthly contribution of $250 to an RHS account for retiree medical savings; generous vacation accruals with the option for annual cash-outs.

    Additional details may be found in the SS MOU, a copy of which is located at:

    Selection Process


    All applicants must submit clear, concise and complete information regarding their qualifications for the position, including response to all supplemental questions.

    Resumes alone will not be accepted in lieu of the application or supplemental application materials.

    The selection process will consist of the following components:


    • Review of Minimum Qualifications (Please attach a valid typing certificate; see the end of this job bulletin for information regarding certificate requirements)
    • Written Exam
    • Oral Interviews
    • Background Check


    APPLICANTS WHO DO NOT ATTACH A VALID TYPING CERTIFCATE TO THEIR APPLICATIONS WILL NOT MOVE FOWARD IN THE RECRUITMENT PROCESS FOR THIS POSITION.

    TYPING CERTIFICATES MUST BE DATED NO MORE THAN ONE YEAR FROM THE DATE OF APPLYING. SEE BELOW FOR DETAILS.

    Background Investigation

    The final step of the selection process requires a thorough police background investigation.

    The background investigation will include a comprehensive investigation of the candidate's background which includes, Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) background check, education and employment history (including a credit, criminal and DMV review), personal statement, employment and personal reference check.

    Please direct all inquiries regarding this recruitment to and

    Major Duties


    • Maintains radio and mobile data computer contact with officers, firefighters, parking enforcement officers and traffic control officers in the field, acting as a lifeline by providing information and support and monitoring their safety.
    • Answers all calls to the City 911 number; coordinates emergency services; determines priorities; dispatches appropriate services in each situation; answers emergency and business lines; screens and routes calls; determines needs and dispatches personnel.
    • Receives information from and enters information into City, State, and Federal computers on stolen goods; missing and wanted persons; license plate information; etc. and relays information to police.
    • Logs all calls in appropriate log books, incident cards, or records messages; monitors all emergency bands 24 hours a day for any unusual occurrences and calls appropriate services when needed.
    • Maintains and changes all audio and visual logging equipment; reports malfunctioning equipment or equipment that is out of service.
    • Trains new employees; performs clerical duties including record keeping, filing, compiling reports and indexing; performs other duties as assigned.
    • Receives, identifies and accurately evaluates emergency and routine calls for police, fire and paramedic services, provides pre-arrival Emergency Medical Dispatch instructions and life saving directions over the telephone.
    • Uses established policies and procedures, independent judgment, common sense and reason to make rapid and accurate decisions to achieve an effective initial alternative course of action.
    • Effectively communicates and coordinates in a teamwork environment with co-workers, other agencies, departments and the public, exercising strong customer service and group dynamic skills.
    Minimum Qualifications


    • High School Diploma or equivalent.
    • A certificate of completion of a POST Public Safety Dispatcher course is preferred for lateral entry candidates only.
    • Typing Certificate to show ability to type at least 35 WPM.
    Knowledge, Skills & Abilities


    • Knowledge of computer equipment and telephone equipment.
    • Knowledge of Police and Fire services code.
    • Knowledge of state penal codes and department policies and procedures.
    • Ability to type information into a computer aided dispatch system as it is being relayed over the radio.
    • Ability to speak clearly and quickly.
    • Ability to think clearly under stress and to respond quickly and accurately.
    • Knowledge of Justice Department Criminal Information System and FCC rules and regulations.
    • Ability to type 35 WPM.
    • Ability to control conversations, quickly gathering pertinent and relevant information.
    • Ability to hear multiple conversations simultaneously, distinguishing between voices and sources to ascertain relevant information quickly and accurately.
    • Ability to anticipate needs and evaluate alternatives and contingencies.
    • Must be able to work various shifts (Day, Night, and Morning) as assigned, which may include weekends and holidays. Per the MOU, employees working in the Communications Bureau shall work the 3/12.5 schedule. However, the city may assign up to two employees in the classification of Communications Dispatcher to work the 4/10 work schedule based on an assessment of operational need to do so.


    APPLICANTS WHO DO NOT ATTACH A VALID TYPING CERTIFCATE TO THEIR APPLICATIONS WILL NOT MOVE FOWARD IN THE RECRUITMENT PROCESS FOR THIS POSITION.

    TYPING CERTIFICATES MUST BE DATED NO MORE THAN ONE YEAR FROM THE DATE OF APPLYING. SEE BELOW FOR DETAILS.

    Where can I get a valid typing certificate?

    Important to note that internet or electronic typing certificates are NOT accepted. Below is a list of facilities where you can take your typing test. Most of the facilities listed below are free of charge and may require an appointment. Please contact the facilities below for information about fees and appointments.

    FACILITYADDRESSTELEPHONE NUMBERGlendora Employment Agency203 S.

    Glendora Ave., Suite C, Glendora, CA Orange County One-Stop Center7077 Orangewood Ave., Suite 200, Gardena Grove, CA New Opportunities Charter School-Alhambra2550 West Main Street, Alhambra, CA New Opportunities Charter School-East LA Branch5301 Whittier Blvd., 3rd Floor, East Los Angeles, CA Workforce Development Board10900 E.

    183rd Street, Cerritos, CA Olympic Staffing Services444 East Huntington Drive, Suite 101, Arcadia, CA Hart Employment220 S. Kenwood Street, Suite 320, Glendale, CA Monrovia Community Adult School920 Mountain Avenue, Monrovia, CA Montebello Community Adult School149 North 21st Street, Montebello, CA or

    Gardena One Stop Center 16801 S. Western Avenue Gardena, CA Inglewood One Stop Center 110 South LA Brea Avenue 3rd Fl. Inglewood, CA South Bay One-Stop Business & Career Centers Carson 801 E Carson St #116 Carson, CA Foothill Workforce Development Board 1207 E Green St, Pasadena, CA Burbank Employment Connection 100 N Glenoaks Blvd Burbank, CA
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