Senior Systems Administrator - Indianapolis, United States - Sondhi Solutions

Description

Only open to W-2 candidates. Not open to C2C candidates.


Recruiter Note:
This role requires

technical implementation experience

with

VMware, Azure Solutions, and networking proficiency

at the

CCNA level . If either of these aren't aligned, no need to apply.
Additional

design

and

implementation

experience desired includes

Active Directory ,

Azure Solutions ,

backup solutions ,

365 SSO , etc.

• Summary:

This is a full-time position based at our Headquarters office. The role may require occasional after-hours or weekend work for maintenance and project implementations, as well as occasional travel.


Role:

Advanced Technical Support :

Provide expert-level technical support to resolve complex IT issues escalated from Tier 1 and Tier 2 teams, ensuring timely and effective solutions.

Analyze and resolve complex technical problems related to hardware, software, network, and applications promptly and effectively.

Incident Management :
Lead the resolution of critical incidents, identifying root causes and implementing permanent fixes to prevent future occurrences.

Troubleshooting :
Diagnose and resolve hardware, software, network, and application issues across the organization's IT environment.

Infrastructure Management :
Monitor and maintain the organization's servers, networks, and systems to ensure optimal performance, security, and availability.

Patch Management :
Plan and execute patch management activities, including testing, deployment, and validation, to ensure systems are up-to-date and secure.

Security Management :
Collaborate with the security team to implement and maintain security measures, including firewalls, intrusion detection systems, and access controls.

Vendor Coordination :
Liaise with third-party vendors and service providers to troubleshoot and resolve technical issues, ensuring effective communication and timely resolution.

Documentation :
Maintain accurate and up-to-date documentation of IT processes, procedures, configurations, and troubleshooting steps.

Knowledge Sharing :

Provide training and knowledge transfer to Tier 1 and Tier 2 support teams to enhance their technical skills and capabilities.

Project Support :
Assist in the planning, implementation, and maintenance of IT projects, including system upgrades, migrations, and new technology deployments.

Ability to configure, manage, and maintain network firewalls and switches to ensure secure and efficient data transmission and network connectivity.

Capacity Planning :
Monitor system performance trends and collaborate with relevant teams to anticipate and address capacity requirements.


Required Skills:
Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
Relevant certifications such as CCNA, Network+, Security+, Microsoft MCSE.
Minimum of 3 years of Tier 3 support and system management.
Proficiency in configuring, managing, and troubleshooting Windows and/or Linux server environments.
Strong understanding of networking concepts, protocols, and security principles.
Experience deploying and managing virtualization technologies such as VMware or Hyper-V.
Knowledge of backup and disaster recovery strategies and tools.
Strong communication and teamwork skills to collaborate effectively across departments.


Preferred Skills:
Relevant certifications such as Cisco Certified Network Professional (CCNP).

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