Casual Floor Supervisor - Lincoln, United States - Bally's Corporation

Description

Qualifications:

• Strong table game(s) dealing, supervisory and customer service skills
• Three Years of appropriate Table Games experience
• Knowledgeable of casino games rules and regulations for at least 2 major table games
• Ability to write reports
• Ability to calculate mathematical solutions
• Excellent customer service skills
• Strong Management Skills
• Excellent Communication Skills
• Ability to evaluate personnel

License Requirements:

Rhode Island Department of Business Regulations Gaming License

Essential Job Functions:

• Implements customer service programs in responsible areas.
• Monitors guest satisfaction during conduct of Table Games.
• Individually and personally responsible for customer loyalty and return visitation by building relationships through one of a kind customer interaction.
• Directly supervises operation and conduct of assigned table games.
• Accurately rates player action in Table Management System.
• Accurately verifies payoffs of wagers.
• Tracks game bankroll and win / loss of responsible games.
• Responsible for training, supervision and conduct of dealers.
• Responsible for safety and security of gaming equipment and company assets.
• Evaluates probationary employees and Dealers job performance.
• Initiates request for performance documentation.
• Ensures compliance with Federal and State gaming regulations.
• Supports company objectives, procedures and internal controls.
• Implements and reports violations of company EEO policy.
• Responsible for accuracy of documentation and paperwork.
• May act as a Floor Manager

Physical/Mental Requirements:

• Reading, writing, mathematics, good vision, speaking, hearing, sitting, walking, standing, use of keyboard, use of telephone, working under time pressure and working rapidly for long periods.
• Must be able to lift 25 pounds.
• Must be able to walk/stand during shift without restriction.
• Must be able to work in a loud, smoky environment.

Working Conditions:

• Mostly indoors and generally climate-controlled environment, occasionally outdoors
• Noise, smoke, and odors
• Working with others and independently