customer svc rep 1 - Twin Falls, United States - Idaho State Job Bank

Description

CUSTOMER SVC REP 1 at Idaho Division of Human Resources in Twin Falls, Idaho, United States Job Description CUSTOMER SVC REP 1
Posting Begin Date: 2023/12/05
Posting End Date: 2023/12/20 Category:

Customer Service Sub Category:
Clerical &

Data Entry Work Type:

Full Time Location:
Twin Falls, ID,
United States Minimum Salary: 14.92
Maximum Salary: 14.92

Pay Rate Type:

Hourly Description Employees in this position will provide customer service and specialized information regarding all Health District 5 services.

The representative will assist clients in securing services, permits or licenses; provide clerical support for District 5 staff members; provide education on District recommendations and programs; perform office support tasks and greet clients.

Candidates will possess good knowledge of department programs and services in order to both provide and obtain accurate information; determine eligibility for available services; and refer customer to the appropriate department and/or staff.

A high degree of confidentiality is involved in performing work with the public. This position may involve dealing with hostile or angry individuals. SCPHD offers the following benefits to full time and eligible part-time employees: + Low-cost medical, dental, vision & prescription coverage + View insurance benefits, plans and pricing (+ Participation in PERSI - one of the nation's top-rated state retirement systems + Vacation and sick leave (begins accruing immediately) + 11 paid holidays a year + Life insurance (coverage amount of annual salary) + Optional 401K and 457 with Roth options available


EXAMPLE OF DUTIES:
+ Perform a variety of office support functions; answering phones, greeting clients + Scheduling appointments for immunizations + Receiving money for Immunization and Environmental Health programs + Maintaining computerized record keeping systems by adding, deleting, or updating information + Question customers to determine their needs or the purpose of their visit + Obtain program specific data + Provide specialized information regarding services


MINIMUM QUALIFICATIONS:
+ Experience questioning customers to obtain detailed information in a business setting + Experience explaining policies, procedures, or rules + Experience independently handling complaints and upset individuals in a business setting + Experience answering a business telephone and knowledge of business telephone etiquette + Experience reviewing documents and records for accuracy and completeness + Experience accessing data using a computerized records system + Sufficient speech & hearing acuity to efficiently perform customer service work

Preferred Qualifications:
+ Fluent in speaking, reading and/or writing Spanish + Ability to perform multiple tasks simultaneously while dealing with continual interruptions + Experience in Microsoft Office products


SUPPLEMENTAL INFORMATION:
To learn more about the South Central Public Health District and the services we offer, please visit our website at: ( ov Working for the health district offers the ability to easily balance work and life commitments and provides multiple opportunities to directly help people in your community. Hiring is done without regard to race, color, religion, national origin, sex, age or disability. Preference may be given to veterans who qualify under state and federal laws and regulations. To view full details and how to apply, please login or create a Job Seeker account