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Quality Liaison - Honolulu, HI, United States - Cencora
Description
If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhereShift:
Monday-Friday 8-5 AM (no weekends or holidays)
Provide liaison services for patients requiring high-cost retail prescription therapies, focused on navigation of prescription related access and affordability barriers.
Effectively processing prior authorizations, identifying and securing patient assistance and routing prescriptions to the appropriate pharmacy. Coordinating the communication between patients, providers, staff, pharmacy and payers.
Routinely interfacing with office staff, providers and leadership to proactively identify an address areas for process improvement to drive improved patient access and prescription internalization.
Responsible for maintaining effective and complete communication to stakeholders and appropriate documentation within electronic health records, pharmacy dispensing systems and other systems as specified.
Responsible for providing education to providers, clinic staff and patients on the value of prescription fulfillment through the client health system pharmacy.
Providing world class customer service and timely execution of assigned tasks to drive trust and satisfaction with patients and providers.
Actively contributes to activity tracking and KPI reporting to enable continuous quality improvement and program performance assessment.Participates in client and clinic meetings, contributing content and leading discussions relating to prescription access as needed.
Support the clinic during operating hours and work extended hours when needed to ensure patients receive their medication and to complete business plan objectives.
Work both in clinic (or multiple clinics as assigned) and support from an approved remote location as the client needs dictate.
Experience working with prior authorizations and copay assistance programs
Proficiency in Microsoft Office particularly Word and Excel
Ability to quickly learn other systems and programs (pharmacy dispensing software, electronic health records, etc.)
High level of organization and high quality communication skills
#We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full timeCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.
