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Branch Service Manager - Lancaster, United States - California Bank & Trust
Description
** Branch Service Manager - Lancaster, CA**
****
New California Bank and Trust, a leader amongst banks in California, with over $10 billion in assets and nearly 100 branch offices in the state, is looking for a **Branch Service Manager** to provide top notch customer service to our clients and customers at our **Lancaster** branch. * Responsible to manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with the Branch Manager or Business Center Manager.
Responsible to perform the following tasks and/or regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.
Responsible for training, coaching and mentoring employees.
Provides leadership and training for the sale and referral of bank products and services.
Responsible to resolve and respond to client service issues, complex client complaints and questions.
Schedules and sets hours of work and directs the work of managed employees.
Maintains production or sales records for use in supervision and/or performance management of employees, appraises employee productivity and efficiency.
Recommends promotions or other changes in employee status, handles employee complaints and grievances, disciplines employees, apportions the work and determines the approaches used by employees to do assigned tasks.
Responsible for compliance with/adherence to safety and security protocols.
Monitors and/or implements legal compliance measures, ensures the branch/business center is in compliance with all bank policies and procedures.
Approves teller transactions as needed.
Prepares the branch/business center for audits and works with audit staff to resolve any issues identified.
Provides sales leadership, through their own production, as well as the oversight of sales and services tasks.
Works closely with key partners to achieve sales and service objectives and maintain operational integrity.
Monitors and ensures compliance with policy and the companies risk appetite.
Implements management procedures and operating practices and commits the branch/business center in matters of significant financial impact.
Has discretion to perform approvals and overrides within their authority.
Involved in planning long- or short-term operational, sales and customer experience goals. Investigates and researches operational issues, loss, fraud and resolves complex and/or significant matters on behalf of the company.
Represents the branch/business center in handling complaints, arbitrating disputes or resolving grievances.
May process cash transactions and perform other customer service and sales duties within the branch/business center as needed.
Has discretion to determine when to perform these additional functions.
Other duties as assigned.
This position requires the Branch Service Manager to work on site at the assigned branch or business center office.
Reports to a Branch Manager or Business Center Manager.
Our relationship-centered culture is achieved by providing our associates with the tools, training and opportunities to build the best possible relationships with our customers, and with each other. Our workplace culture values each associates unique experiences, background and perspectives and provides a collaborative environment for all associates to grow and thrive.
If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you
**Requirements:**
Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.
A combination of education and experience may meet requirements.
Knowledge of the banking industry, processes, procedures, regulations and products. Knowledge of lending process and procedures.
Strong customer service, relationships building, sales and management skills. Ability to handle various client concerns and problems.
Must have good communication skills, both verbal and written. Knowledge of computer programs, i.e. word processing, spreadsheets etc.
Ability to set and maintain high quality work standards. Ability to lead a group. Ability to deal effectively with people in various job capacities.
Excellent problem solving and communication skills.
**Benefits:**
To review our Benefits Summary .
Zions Bancorporation and its affiliates and divisions (Zions) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.
It is Zions policy not to discriminate because of a persons relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.
Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at or 801/ Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.
to view our EEO Statement.
to view applicable Federal, State and/or local employment law posters.
