Regional Loss Prevention Manager - Los Angeles, United States - GameStop

Description

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world

SUMMARY

Working independently, the Regional Loss Prevention Leader minimizes the financial losses related to theft in GameStop's retail operation. The Regional Loss Prevention Leader works closely and consultatively with Human Resources and Store Operations leaders to manage proactive programs of deterrence that include regular audits, training, and incident investigations. The principal business outcome for this position is to improve profitability by developing and implementing loss prevention programs. Associates in this position may interact with a supervisor as needed by either. Most activities are completed without a supervisor's advance approval.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Review loss prevention techniques and implement proactive policies and standards to positively affect inventory shrinkage.
• Collaborate with multi-unit managers to identify potential issues affecting shrink.
• Conduct investigative interviews by phone or in person as necessary.
• Completing weekly/monthly status reports within GameStop's expected timeframe.
• Conduct independent investigations or upon management request; produce related case reports detailing each investigation.
• Develop and maintain functional relationships with other retail loss prevention professionals and local law enforcement.
• Document complaints against suspects and provide testimony in court as a witness.
• Conduct periodic audits on assigned stores and proactively establish action plans to correct deficiencies.
• Perform additional tasks and project work as needed.
  

RELATED COMPETENCIES

• Authenticity – Gaining other people's trust by demonstrating honesty, behaving consistently, and acting by moral, ethical, professional, and organizational guidelines.
• Building Functional Partnerships – Identifying opportunities and taking action to build functional relationships between one's area and other areas, teams, departments, units, or organizations, both external and internal, to help achieve business goals.
• Coaching – Provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Navigating Complexity – Proactively and quickly making sense of complex issues; responding effectively to complex and ambiguous situations; communicating complicated information simply.
  

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• High school diploma or GED required; bachelor's degree in loss prevention, criminal justice, or related field from an accredited program preferred
• At least 5 years of related loss prevention experience required — experience in a multi-unit retail environment preferred
• Ability to travel unaccompanied up to 70% domestically, including overnight stays
• Ability to move unassisted through stores for extended periods (up to 12 hours/day)
• Ability to lift and/or move objects and displays (up to 30 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
• Ability to work extended hours, including nights, weekends, and holidays during peak seasons and for special projects
• Successful completion of Wicklander-Zulawski interrogation training preferred

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.