IT Service Specialist - Beaufort, United States - State of South Carolina

Description

Salary:
$37, $55,054.00 AnnuallyLocation : Beaufort County, SC

Job Type:
FTE - Full-Time
Job Number: 161254Agency: Department of Mental Health-MHC Coastal EmpireDivision: Administration
Opening Date: 02/05/2024
Closing Date: 5/29/2024 11:59 PM Eastern

Agency Specific Application Procedures:
: You must apply on-line at Code:: AM62

Position Number:
: TBD

Normal Work Schedule:
: Monday - Friday (8:30 - 5:00)

Pay Band:
Band 5Hiring Range - Min: $37,860.00Hiring Range - Max: $53,957.00
Opening Date: 02/12/2024EEO Statement: Equal Opportunity Employer

Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities 1. Performs the functions of Coastal' s IT Help Desk and maintains the necessary documentation of all work orders. Assists in monitoring & supporting five sites and approximately one hundred users. Is our Lead Laptop Technician and School-Based Staff Liaison, responsible for imaging, staff training & follow-up, VPN tokens.2. Enter and follow up on all Spirit orders for VoIP system. Documents as required.3. Accomplish hardware/software installation with DMH images as required to include upgrades and security software. Provide on-going support for personnel and Center equipment.4. Act as Center EMR Liaison - updates staff information in the system, monitor & key changes, capture electronic signatures. Provide technical support to users and act as liaison with programmers. Takes the lead role in all Telepsychiatry, Zoom, Teams, and issues for the center.5. Responsible for the Center's intranet site.6. Attend regional and state meetings for IT staff as required, sharing useful information with the IT team. Maintains good relations with agency management and officials, vendors and users.7. Other related duties as assigned.
This position requires - Knowledge of network services and data communications.

Knowledge of office automation systems, information processing operations, fiber optics, micro/minicomputer hardware/software as they relate to the latest trends in voice and data networks connectivity.

Minimum and Additional RequirementsAgency Requirements:

HS Diploma & 4 years of experience in office automation systems; data communication systems design; processing of information in a data processing environment; or equivalent combination of education, training and experience.

Preferred Qualifications Working knowledge of office automation systems, microcomputer hardware, software, data processing operations and system maintenance. Ability to train, direct and coordinate work of users.

Ability to communicate well, both orally and in writing and to establish good working relationships with users, vendors and ONiT in Columbia.

Ability to work in Excel and SharePoint proficiently. Additional Comments The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency.

We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.

South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application.

A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position.

The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave accrual per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation ProgramsBenefits for State EmployeesThe state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:
The benefits above are available to most state employees, with the exception of those in temporary positions.

Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type.

For these positions, contact the hiring agency to determine what benefits may be available.01 Do you have Computer Training Experience? Yes No 02 Do you have a conceptual understanding of network infrastructure and basic wide area network concepts? Yes No 03 Are you knowledgeable in various types of software and their uses? Yes No 04 Do you have experience in the maintenance and repair of computers? Yes No 05 Tell us about your customer service experience and skills? 06 B04-List all the computer programs/products you have experience with.

07 What computer-related certifications do you possess? 08 Are you currently Working toward a Computer Science or IT-related Degree? Yes No 09 Do you have a high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems or do you have an associate's degree or a bachelor's degree in a related field? Yes No 10 Do you have experience in the support and troubleshooting of data communications equipment, office automation systems, data communication systems design, processing of information or installation? Yes No 11 Do you have advanced knowledge of current desktop application software to include current Microsoft Office suites, and other current desktop business applications? Yes No 12 Do you have experience with basic user and security group active directory administration? Explain.

Required Question