Office Manager - Lyndhurst, Ohio, , United States

Who We Are:  · NOMS Healthcare provides a different approach to healthcare. We are physician owned and physician led, where patient care is top of mind for all employees. Our goal is to continually improve our scope and depth of service based on the ever-changing needs of our pat ...

Job description

Who We Are: 

NOMS Healthcare provides a different approach to healthcare. We are physician owned and physician led, where patient care is top of mind for all employees. Our goal is to continually improve our scope and depth of service based on the ever-changing needs of our patients.

NOMS is also deeply committed to improving the health and well-being of our communities. We actively engage in initiatives that enhance access to patient care, promote wellness, and strengthen the overall health of those we serve. Our practices are recognized for exceeding patient expectations and setting the standard for excellence.

At the heart of our culture are the values that guide everything we do. Trust. Teamwork. Patient-Centered Care. Community Focused. High Quality. These principals are more than words on a page – they shape how we serve, collaborate and grow together.

We are rapidly expanding and want you to join our team

The Challenge (Job Summary)

The Office Manager is the liaison between the physicians, office staff, and Northern Ohio Medical Specialists (NOMS) Administration.  This individual is responsible for the administration and application of all Northern Ohio Medical Specialists policies, procedures, and protocols.  The Office Manager is responsible for the application of and contribution to the goals and objectives of Northern Ohio Medical Specialists.  This individual works with the physicians to ensure the smooth operation of the office including the directing, planning, and coordinating of all clerical and administrative office activities. Responsible for greeting patients, providing information, communicating with departments, and scheduling appointments as required. Conveys a positive image of medical office

Your Day to Day & Essential Functions:

• Supervises clinical and clerical staff. 
• Develops positive working relationships and establishes a foundation for trust and credibility with physicians and staff.
• Oversees and manages all daily office operations.
• Ensures physician and employee compliance with all federal and state regulatory agencies governing healthcare delivery.
• Ensures compliance with NOMS corporate policies and procedures, including deadlines for submitting time sensitive materials.
• Develops and implements short- and long-term work plans and objectives for clerical functions.  Maintains monthly meeting schedules and agendas with physicians and office staff.
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.  Ensures that office is staffed appropriately.
• Establishes deadlines for work assignment and completion. Monitors work status and progress.
• Identifies, analyzes, and resolves workflow problems.
• Assists in the recruiting, hiring, orientation, discipline, development, and evaluation of office staff.  Discipline procedures will be done in consultation with physicians and NOMS Director - Human Resources.
• Resolves operational problems and conflicts and keeps lines of communication open with staff and physicians to ensure high productivity and morale.
• Identifies and analyzes problems with, and coordinates maintenance of, all office equipment and computer systems.
• Oversees office payroll and leave records.
• Oversees and approves office supply inventory, ensures that mail is opened and processed, and that offices are opened and closed according to procedures.
• Serves as a role model for customer service, and mentors office staff to ensure that patients are treated courteously by office staff and that other visitors are screened and properly directed.
• Ensures that requests for information are handled promptly and effectively.
• Works with office staff to ensure efforts are coordinated and high-quality patient care is provided.
• Serves as formal contact person for patient complaints.
• Prepares reports and manages assigned projects.
• Participates in professional development activities to keep current in health care trends and practices.
• Maintains strictest confidentiality regarding patients and office.
• Ensures that the office functions within and supports the NOMS strategic plan and directives issued by NOMS Senior Management

What You Need to Succeed 

1. Knowledge of organizational policies, procedures, and systems.
2. Knowledge of medical office procedures.
3. Knowledge of computer systems and applications.
4. Knowledge of rules and procedures of the Centers for Medicare and Medicaid Services (CMS), and various insurance payers.
5. Knowledge of medical practices, terminology, and reimbursement policies.
6. Knowledge of ICD-10 and CPT coding.
7. Knowledge of OSHA and HIPAA Compliance
8. Strong leadership, management, judgment, and presentation skills
9. Ability to work well under pressure and effective crisis management skills.
10. Strong planning, organizing, multi-tasking, delegating and supervising skills.
11. Ability to evaluate the effectiveness of existing methods and procedures.
12. Ability to operate a variety of common office equipment and computer programs.
13. Ability to research, analyze and interpret all office data and present appropriate reports.
14. Ability to communicate clearly and effectively with all office staff.
15. Ability to set priorities among multiple requests.
16. Ability to interact with patients, medical and administrative staff, and public effectively.
17. College graduate with a business or clinical concentration preferred. 
18. Courses in medical terminology and health care office management preferred. 
19. Minimum of three to five years supervisory experience, supervising five or more employees, in a clinical setting required.

What We Offer You: 

A Wonderful Environment: This position is based in Lyndhurst, Ohio.  You will be part of a supportive team of positive, collaborative colleagues. Depending on the role, there may also be opportunities for remote or hybrid work, giving you flexibility while staying connected to our mission-driven culture. 

Work-Life Balance: We recognize that exceptional care begins with a healthy, supported team. NOMS promotes a culture of balance that values time for family, wellness, and personal growth.

Benefits: NOMS offers a comprehensive benefit package including medical, dental, vision, life insurance, and a variety of a la carte options. NOMS also has a focus on employee health, offering an impressive wellness incentive program.  

Competitive Pay: We're proud to offer pay rates that reflect the skill, dedication and impact of our team members. Our Human Resources team conducts annual wage reviews to ensure NOMS remains aligned with market standards and continues to attract and retain top talent.

Career Growth & Development Opportunities: We value promoting from within and have leadership and development training program for individuals who want to move up. We are proud to have managers who started as medical receptionists and have worked their way up. 

Working Conditions & Physical Demands: The work environment is well-lit, well-ventilated, and designed for comfort and efficiency. This position requires sitting for extended periods, as well as occasional stooping, bending, or reaching. The ideal candidate must be able to view computer screens for long durations and work effectively in a fast-paced, collaborative office setting. For patient care–related roles, the position may also require standing for long periods and the ability to lift or assist patients, medical equipment, or supplies — generally up to 25–50 pounds, as needed to support safe and effective care.

NOMS Healthcare is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.