Guest Services Agent - Ypsilanti, United States - Aimbridge Hospitality

Aimbridge Hospitality Ypsilanti, United States

4 weeks ago

Description

Job Summary

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay

Primary responsibilities include:
answering phone calls, registering guests making and modifying reservations hotel operator and concierge duties.

Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities

QUALIFICATIONS:

High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
Ability to read comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

Approach all encounters with guests and associates in a friendly service oriented manner.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
Handle requests for information mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service facilities and hours of operation.
Answer inquiries from guests regarding restaurants transportation entertainment etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Property Details

Located a 5-minute walk from Ford Lake, this hotel has air-conditioned guestrooms with marble bathrooms and luxury bathroom amenities. Lavish hotel amenities include a hot tub and an indoor pool.

Open for breakfast and lunch, Bentley's American Grille at Ann Arbor Marriott Ypsilanti at Eagle Crest serves a variety of American dishes.

Guests can also dine in The View restaurant, offering cocktails and local and international meals in a contemporary atmosphere.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.

Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Now offering Daily Pay Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan

Guest Services Agent

2 weeks ago

Aimbridge Hospitality Ypsilanti, United States

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: answering phone calls, re Guest Service, Agent, Hospita ...
Guest Services Agent

4 weeks ago

Aimbridge Hospitality Ypsilanti, United States

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: answering phone calls, registering guests making and mo ...
Guest Services Agent

3 weeks ago

Aimbridge Hospitality Ypsilanti, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: answering phone calls, registering guest ...
Guest Services Agent

3 weeks ago

Aimbridge Hospitality Ypsilanti, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: answering phone calls, registering guest ...
Guest Services Agent

3 weeks ago

Aimbridge Hospitality Ypsilanti, United States

Aimbridge Hospitality - Marriott Ypsilanti At Eagle Crest [Front Desk Agent / Concierge] As a Guest Services Agent at Aimbridge Hospitality, you'll: Greet and register the guest; Provide outstanding guest service during their stay; Settle the guest's account upon completion of th ...
Guest Services Agent

4 weeks ago

Marriott Ypsilanti At Eagle Crest Ypsilanti, United States

Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: answering phone calls, registering gues ...
Guest Services Agent

3 weeks ago

Aimbridge Hospitality Ypsilanti, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: answering phone calls, registering guest ...
Guest Service Agent

3 days ago

Larkspur Landing Ann Arbor Ann Arbor, United States

Overview: · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager · ...
Guest Services Agent

2 weeks ago

Graham Hotel Systems Ann Arbor, United States

Job Description · Job DescriptionDescription:Service minded individuals needed to work our Front Desk Openings available for our day and evening shift from 7:00am - 3:00pm and 3:00pm - 11:00pm. Other shifts possible with availability. · Greet and register guests, providing prompt ...
Guest Services Agent

1 day ago

Graham Hotel Systems Ann Arbor, United States

Job Description · Job DescriptionDescription:Our Front Desk is the heart of our hotel. We are looking for service oriented individuals to take care of our guests. Our shift runs from 3:00pm - 11:00pm. Full time work available, weekends are a must. · Greet and register guests, pr ...
Guest Service Agent

2 weeks ago

Graham Hotel Systems Ann Arbor, United States

Job Description · Job DescriptionDescription:Our Front Desk is the heart of our hotel. We are looking for service oriented individuals to take care of our guests. Our shift runs from 7:00am - 3:00pm. Full time work available, weekends are a must. · Greet and register guests, pro ...
Passenger Service Agent

1 week ago

dnata Romulus, Michigan, United States Permanent

Overview: · dnata is hiring Passenger Service Agents at DTW Airport · starting pay rate $15.00/hr · must be flexible with your schedule-hiring part time shift hours · * Weekly pay, 401K, paid time off, paid training and company uniforms * · We are "Reconnecting a Better World" t ...
Passenger Service Agent

2 weeks ago

dnata ROMULUS, United States

dnata is hiring Passenger Service Agents at DTW Airport · starting pay rate $15.00/hr · must be flexible with your schedule-hiring part time shift hours · * Weekly pay, 401K, paid time off, paid training and company uniforms * · We are "Reconnecting a Better World" through our b ...
At Your Service Agent

2 weeks ago

Marriott International Romulus, United States

Additional Information Service Express Agent · Job Number · Job Category Rooms & Guest Services Operations · Location The Westin Detroit Metropolitan Airport, 2501 Worldgateway Place, Romulus, Michigan, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Reloc ...
Agent - Guest Service

3 weeks ago

Hilton Hotels Corporation Hamtramck, United States

Hilton Hotels - JobID: HOT0AM9V [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...
Passenger Service Agent

2 weeks ago

Alliance Ground International, LLC Detroit, United States

Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Then let your career take off with ATS as a Passenger Service Agent ATS is an aviation services company operating in more than 50 cities across North Ame Passenger, Agent, Service, Ret ...
Guest Service Agent

4 days ago

Nemacolin Woodlands Resort Farmington, United States Full time

Nemacolin is in search of efficient, courteous and professional individuals that can provide excellent customer service while successfully transferring all incoming calls to the appropriate extensions. The Guest Service Agent will monitor and maintain all information requests and ...
Guest Services Agent

4 weeks ago

Graham Hotel Systems Ann Arbor, United States

Job Description · Job DescriptionDescription:Service minded individuals needed to work our Front Desk Openings available for our evening shift from 3:00pm - 11:00pm. Other shifts possible with availability. · Greet and register guests, providing prompt and courteous service. · Gr ...
Guest Services Agent

3 hours ago

Wyndham Hotels & Resorts Garden City, United States

** Guest Services Agent** · Location: Garden City, NY, US, 11530 · Property Name: La Quinta by Wyndham Garden City Req Id: 16165 · La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Garden City location in Garden City , New ...
Service Desk Agent

2 weeks ago

Nuspire, LLC Charter Township of Commerce, United States

Job Description · Job DescriptionService Desk Agent · About Nuspire: · Nuspire is a leading managed security services provider (MSSP) founded over 20 years ago to revolutionize the cybersecurity experience by taking an optimistic and people-first approach. Our deep bench of cy ...