HCVP NSPIRE Inspector - Richmond, United States - Richmond Redevelopment & Housing Authority

Description

Summary

The Inspector is responsible for conducting HUD's National Standards for the Physical Inspection of Real Estate (NSPIRE) of rental properties located in the RRHA jurisdiction areas prior to approval of any lease and annually/biennially to assure that the owner is meeting the obligations to maintain the unit in a safe, decent, and sanitary condition.

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload. Assignments may require researching prior inspections, adhering to applicable code, regulations, and housing quality standards. Work is performed under the general supervision of the NSPIRE Inspections Supervisor for the Housing Choice Voucher (HCV) Program.

Essential Duties and Responsibilities

• Read, interpret, and implement NSPIRE, HUD regulations, building codes, and RRHA policies;
• Conduct inspections of units utilized by participants in the HCV program housing units to determine their physical condition and conformance to applicable NSPIRE regulations and HUD guidelines.
• Identify and record violations/needed repairs;
• Perform follow-up inspections to determine that required repairs are completed prior to contract commencement or continuance. Make recommendations to the Inspections Supervisor for appropriate follow-up when necessary;
• Complete inspection reports on a timely basis;
• Schedule and perform annual, Special and Re-inspections for the HCV program;
• Deal tactfully with and maintain effective working relationships with co-workers, landlords, program participants, the general public;
• Prepare clear and concise inspection reports, determining landlord and tenant responsibility for deficiencies and making recommendation to correct deficiencies;
• Ensure compliance with HUD regulatory annual inspections and quality control requirements related to the Section Eight Management Assessment Program requirements;
• Meets established performance expectations by completing the required number of daily, weekly, and monthly inspections and reports.
• Use effective time management techniques to ensure the efficient completion of all assigned inspections.
• Enter inspection data into an automated data processing system.
• Perform other duties as assigned.

Physical Demands and Working Conditions

Work is performed in both an office setting and on site at housing units.

• Drive a company vehicle to conduct inspections;
• Periodically inspect in unsanitary conditions within occupied and unoccupied apartments and houses;
• Hear and speak effectively to exchange information verbally, in writing, in group settings or individually;
• See and perceive the full range of the color spectrum to conduct inspections and read a variety of materials;
• Hand and finger dexterity to continually and repeatedly operate a computer keyboard or electronic handheld device;
• Bend at the waist or stoop repeatedly, kneel, and crouch;
• Handle and climb ladders;
• Climb stairs and work from heights; and
• Stand or sit for extended periods of time

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills:

Effective Communication

• Writes and speaks effectively, using language and an approach appropriate for the situation;
• Works with and communicates effectively and professionally with the public, including tenants and landlords;
• Demonstrates openness and honesty;
• Listens well during meetings and feedback sessions;
• Explains reasoning behind own actions;
• Asks questions to ensure understanding;
• Uses consideration and tact when working with the public.

Customer Service

• Listens and responds effectively to customer questions;
• Respects all internal and external customers;
• Uses a team approach when dealing with customers;
• Confirms client needs are being met through ongoing, candid communication
• Coaches others how to improve customer relationship issues

Flexibility

• Remains open-minded and changes work habits to improve performance;
• Performs a wide variety of tasks and changes focus quickly as demands change;
• Manages transitions from task to task effectively;
• Adapts to varying customer needs;
• Is responsive to supervisory direction.

Job Knowledge

• Reads, understands, and applies knowledge of HUD Section 8 and Public Housing regulations and RRHA policies;
• Applies knowledge to identify and resolve problems;
• Demonstrated ability to effectively operate a computer, make math computations, organize files, operate a telephone and calculator;
• Correctly applies HUD Inspection standards;
• Works to develop additional job and technical knowledge.

Compliance and Attention to Detail

• Is compliance focused in a fast-paced environment;
• Follows detailed procedures and ensures accuracy in documentation and data;
• Concentrates on routine work details;
• Organizes and accurately maintains records;
• Meets deadlines.

Teamwork

• Identifies team-related problems and collaborates with team members to design solutions
• Promotes an open flow of information within the team and with other teams so all are well informed;
• Responds positively to instructions and procedures;
• Ability to work well with staff, co-workers, peers, and managers;
• Shares critical information with everyone involved in a project;
• Works effectively on projects that cross functional lines;
• Assists to set a tone of cooperation within the work groups;
• Coordinates own work with others;
• Seeks opinions and values working relationships;
• When appropriate, facilitates discussion before decision-making process is complete.

Problem Solving and Analysis

• Explains potential impact of problems to own working environment
• Demonstrates logical problem-solving approach and provides rationale for proposed solutions
• Determines root causes of problems and evaluates whether solutions address root causes
• Demonstrates objectivity, thoroughness, insightfulness, and probing behaviors when approaching problems
• Involves the appropriate people to resolve problems
• Demonstrates the ability to break down complex problems into manageable parts, identifies, and implements solutions

Strategic Capability

• Gives direction to team in realizing the organization's strategic objectives
• Impacts positively on team morale, sense of belonging and participation
• Evaluates all activities to determine value added and alignment with the organization's strategic goals
• Assists in defining performance measures to evaluate the success of strategies
• Identifies and communicates obstacles to executing specific strategies
• Supports stakeholders in achieving their goals
• Inspires staff with own behavior - "walks the talk"

Job Competencies

• Considerable knowledge of federal and state laws, rules, and regulations governing subsidized housing.
• Considerable knowledge of various housing programs (mod rehab, HCVP, SRO, etc.) standards.
• Knowledge of federal, state, and local building codes and regulations.
• Ability to read, interpret, and explain complex laws, rules and regulations.
• Ability to plan, assign, supervise and review the work of assigned staff.
• Ability to communicate effectively both orally and in writing.
• Ability to establish and maintain effective working relationships with landlords, agency representatives, and tenants.

Education and/or Experience

Minimum Qualifications and Experience:

(The following requirements may be used to evaluate applicants for employment. When applicable, equivalent substitution will be allowed for differences in experience and education.)

Experience: Experience within housing industry, rental market, property management, HUD/Assisted Housing Program, or training in the field of construction or inspection.

Education: Education should be that of a college graduate. A.A. or B.A. degree in Business or Public Administration. May be waived if experience and other requirements are deemed to have been satisfactorily met.

Requirements:

HUD certification in HQS, or the ability to obtain such certification within one year of employment.

Possession and retention of a valid Virginia motor vehicle license. Employee must maintain a driving record acceptable to RRHA and its insurance carrier.

EEO Statement: RRHA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal. State or local laws.