HVAC Customer Support Coordinator - West Chester - Johnson Controls

    Johnson Controls
    Johnson Controls West Chester

    1 day ago

    Full time
    Description

    Unleash your potential with the Johnson Controls team

    As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

    Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

    Your next incredible opportunity is just a few clicks away

    Here's what we have to offer

    • Competitive pay

    • Paid vacation, holidays, and sick time

    • Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one

    • Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources

    • Encouraging and collaborative team environment

    • Dedication to safety through our Zero Harm policy

    • Company vehicle, tools, and equipment provided to complete all jobs

    • Scheduling and management support

    • JCI Employee discount programs (The Loop by Perk Spot)

    What you will do

    As an Operations Coordinator, you will support branch operations through scheduling, inventory management, customer account setup, and administrative workflow. You will coordinate service requests, partner closely with the Service Team Manager, and help ensure timely, high‑quality service delivery to customers. This role requires strong organization, communication, and the ability to work efficiently in a fast‑paced environment.

    **This role is eligible for a hybrid work schedule and requires the selected candidate to reside within a reasonable commuting distance of West Chester, OH. **

    How you will do it

    • Utilize Microsoft Windows tools and company software to track and manage operational metrics.
    • Coordinate employee safety statistics and track safety training compliance.
    • Prepare weekly, monthly, and annual inventory counts, upload data into company systems.
    • Manage technician truck inventories, new hire tool/product assignments, and branch inventory.
    • Work with the CRC to schedule and monitor customer service requests from initiation through completion.
    • Efficiently dispatch Technicians to maximize productivity and meet customer expectations.
    • Generate customer orders, process shipments, manage RMAs, and resolve vendor‑related inquiries.
    • Create, update, and reconcile customer accounts; maintain accurate data in NxGen.
    • Support business review meetings by preparing key account information (profitability, claims, AR issues, customer satisfaction metrics).
    • Facilitate warranty claim administration.
    • Track monthly, quarterly, and annual cycle counts.
    • Perform other administrative duties as assigned.

    What we look for

    Required

    • Experience in administrative support, operations coordination, or customer service.
    • Strong proficiency with Microsoft Office and the ability to learn new software applications.
    • Excellent organizational skills with strong attention to detail.
    • Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
    • Strong written and verbal communication skills.
    • Ability to work onsite during training and the probationary period.
    • Ability to work independently as well as collaboratively with the team.
    • Problem‑solving mindset and strong initiative.

    Preferred

    • Experience in service dispatch, scheduling, or technician support.
    • Background in inventory management, logistics, or RMA processing.
    • Experience working with service management or CRM platforms (NxGen, SAP, Salesforce).
    • Experience supporting technical or field service environments.
    • Knowledge of warranty processes or vendor coordination workflows.

    HIRING HOURLY RANGE: $ Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at

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