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    • Customer Service Representative - Manchester - Marcone HVAC

    Marcone HVAC
    Marcone HVAC Manchester

    1 month ago

    Default job background
    Description

    Job Title: Customer Service Representative

    We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at our Manchester, NH branch.

    About the Role:

    This is an exciting opportunity for someone who enjoys providing excellent customer service and working in a fast-paced environment. As a Customer Service Representative, you will be responsible for responding to customer inquiries via phone, email, text or fax, resolving product or service problems in a timely manner, and promoting company core values of superior customer service.

    Key Responsibilities:

    • Provide excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
    • Promptly respond to customer inquiries via phone, email, text or fax with courtesy in a professional demeanor.
    • Conduct personal interactions with customers representative of a company with strong, ethical standards.
    • Support valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution.
    • Maintain a strong knowledge of all products, services, and promotions.
    • Communicates with assigned accounts through phone calls, email, text and fax communication.
    • Process customer requests for pricing, information, and availability regarding products.
    • Process customer orders for products both in stock and special order.
    • Notify customers regarding special orders, backorders, will-calls and deliveries.
    • Share pricing and distribute customer price sheets as required.
    • Highlight promotions and dealer programs as required based on provided direction and monthly talking points.
    • Support Sales staff and Territory Managers by providing quotes, processing orders, and providing information for their customer base in a timely manner.
    • Interact with branch staff in a professional manner, working in the best interest of customer relationships.
    • Manage personal work productivity consistent with accomplishing job goals, tending to customer needs, and maintaining proficiency in company computers, products, and systems.
    • Answer branch overflow telephone calls, routes calls efficiently, and passes messages in an organized manner.

    Requirements:

    • High School diploma or its GED equivalent.
    • 6 years' experience with HVAC, Customer Service, and related functions.
    • High degree of personal ethics, customer service, and commitment to safety.
    • Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)
    • Aptitude for mathematical operations and numerical analysis.
    • Use computers, photocopiers, scanners, phone systems, and meeting and virtual platform sharing relative to the needs of the job.
    • Minimum keyboarding skills of 40 words per minute.

    What We Offer:

    • Health care (medical, dental, vision, prescription) available the first day of hire
    • 401k with company contribution
    • Life insurance plus short-term and long-term disability
    • HSA/FSA options
    • Paid vacations, holidays, and personal time
    • Employee Assistance Program
    • Employee discounts

    Equal Employment Opportunity:

    We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.

    Background Screening and Testing:

    All candidates who have received a written offer of employment will be required to undergo background screening and testing for commonly abused controlled substances in accordance with our company's background check and drug testing policy. Motor Vehicle Record checks are also completed for all candidates who have received a written offer of employment to determine insurability for driving a company vehicle as it relates to the position.

    E-Verify:

    This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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