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Marquand

    Service Manager - Indianapolis, United States - Best Equipment CO

    Best Equipment CO
    Best Equipment CO Indianapolis, United States

    1 week ago

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    Description

    **Service Manager**

    Service Indianapolis, Indiana Job Summary: The Service Manager will provide exceptional customer service after the equipment sale to both internal and external customers. They will also grow and de velop the Service team to ensure employees are highly engaged and able to produce their best work safely and efficiently, while ensuring the S ervice Department operates efficiently and profitably while it grows. Reports to: Director of Product Support

    Company Overview: Best Equipment is a family owned and operated environmental equipment dealership headquartered in Indianapolis, Indiana. We sell and service premium equipment in the garbage and recycling, sweeping and litter control, sewer and storm water, hydroexcavation and underground industries. We sell to municipalities and contractors throughout Indiana, Kentucky, and Ohio. We pride ourselves on exceptional customer service, and our family values are at the core of everything we do.

    Required Qualifications:

    Strong customer service skills

    Excellent leadership skills

    Knowledge and desire to grow the business

    Essential Duties and Responsibilities (Other duties may be assigned):

    Lead the Road Service and Shop technicians and help them advance in their goals

    Handle customer service requests with a high sense of urgency

    Manage the workload in the service department in order to reach utilization goal

    Promote, quote, and sale of Preventative Maintenance programs

    Create, approve, deliver, and close service quotes

    Support Service Coordinator with scheduling practices and invoicing

    Review of all Warranty invoices prior to submittal

    Plan for seasonal fluctuations in the business by coordination of service marketing calendar

    Create a service training schedule and track technician progress

    Execute on the New and Used Equipment management process

    Complete performance reviews for direct reports, to include developmental goals

    Approve all daily timecards, vacation, etc.

    Support technicians in shop or field when appropriate

    Ensure all technicians and vehicles are a good representation for the company, properly stocked, and maintained.

    Assist with collections as needed

    Support customers with technical information by leveraging inside and outside resources

    Key Performance Indicators (KPIs):

    Service Revenue

    Technician Recovery Rate

    Customer Connectivity

    Customer Satisfaction Index

    Benefits:

    Starting salary is competitive and will be based on qualifications and experience. Best Equipment offers an excellent benefits package which includes medical, dental, vision, and life insurance, 401K, 8 paid holidays, vacation and personal time, family services, and more. For more information on Best Equipment Company, please visit

    Location Indianapolis, Indiana

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