Product Development Technician - Cleveland, United States - Freudenberg Group

Description

Empowering people, creating technology.

Responsibilities:

• Perform detailed engineering analysis of products returned following customer warranty claims or testing in order to determine validity of claims and root causes for failures.
• Write clear, concise, and timely technical reports to document significant findings and completion of analysis for the customer or in support of the warranty and engineering group.
• Maintain seal return and claim records/reporting database (Product Return Database) and reconcile with PowerBI reporting, as well as organize storage of the physical inventory.
• Learn and understand specific customer validation test patterns and requirements, as well as its applications on vehicles.
• Conduct tests to identify patterns, create failure reproduction and determination of root causes for failed products.
• Contribute to the FNST Product Development Process
• Participate in meetings / activities with external and internal customers
• Leads and participates in process improvement workshops

Qualifications:

• Associate's degree or equivalent technical experience years of Industry relevant professional experience)
  Strong analytical problem-solving skills are required for this position.
• Demonstrates computer skills, including proficiency in Windows Operating Systems, Teams, Excel, Word and PowerPoint.
• Relevant certifications, system experience, and training
• Professional-level English language skills preferred

Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
Value for Customers: Anticipates, understands and meets internal/external customers' needs and expectations. Develops solutions based on a customer centric approach.
Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg-NOK General Partnership