Patient Service Representative - Chesterfield, MO
11 hours ago
Job description
Find your calling at Mercy
Position Details
We're building a patient-centered team that communicates clearly, learns continuously and delivers evidence-based behavioral health care. Apply today
Full-Time Patient Service Representative
Schedule: Monday-Friday - Remote
Qualifications
Experience:
One year of applicable medical office experience preferred.
Education:
High school diploma or equivalent.
Skills, Knowledge And Abilities
- Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
- Proficiency in basic computer skills, including data entry and word processing.
- Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
- Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
- Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
- Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
- Welcomes patients professionally, verifies identity, and manages all front-desk check‑in, check‑out, and scheduling functions.
- Performs clerical duties including phone management, Epic chart creation, scanning, faxing, and maintaining accurate electronic health records.
- Handles daily cash drawer balancing, supports workflow and Epic updates, and ensures proper use and upkeep of clinic equipment.
- Maintains a safe, clean reception area while adhering to confidentiality, infection control, and organizational safety policies.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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