- Assesses immediate and long-term safety of the client to determine further actions; utilizes professional judgment to respond appropriately to situational needs.
- Assesses need of each client through basic counseling techniques such as questioning, paraphrasing, and reflective listening; follows questioning guidelines and pays attention to what the client is and is not saying.
- Remains calm and objective during life-threatening situations, enlists support of senior staff as needed for difficult calls, and makes joint decisions about further action.
- Provides helpful information to clients, including parenting skills and problem solving, and walks client through steps so client arrives at a solution.
- Follows established procedures in handling each category of request and utilizes judgment within each situation.
- Provides referrals to clients whose needs are not within the scope of services.
- Documents details and information given within the course of the contact and provides reports as needed.
- Responds to Helpline overflow contacts transferring to appropriate departments as necessary.
- High level of interpersonal, critical thinking, and problem-solving skills.
- Computer skills in Microsoft Office, or other related programs, and web-based or other electronic communication formats.
- Ability to communicate in writing in an articulate, professional manner via email, chat, text, and other forms of web-based or other electronic communication formats, utilizing proper grammar, spelling, and punctuation while maintaining necessary degree of confidentiality and appropriate content.
- Ability to build and sustain trust to facilitate successful, professional relationships.
- Ability to quickly assess situations, make decisions in sensitive and sometimes critical areas, and adapt responses to situations while maintaining procedural and regulatory integrity.
- Bachelor's degree required.
- Minimum 21 years of age required.
- Bachelor's degree in Social or Behavioral Sciences is preferred.
- Previous crisis intervention or hotline experience preferred.
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Evening/Overnight Crisis Counselor - Omaha, United States - Boys Town
Description
Provides crisis counseling in response to inbound and outbound contacts and demonstrates proficient verbal and written communication whether by telephone, email, chat, text, or other forms of web-based or other electronic communication formats.Location Onsite in Omaha, Nebraska
Starting pay $17 - $18/hr (plus shift differential)
Open Schedule
1. Sunday, Thurs-Sat 4a-230p
2. Sunday, Thurs-Sat 3a-130p
3. Wednesday-Saturday 130p-midnght
4. Sunday – Wednesday 10p-830a
5. Wednesday – Saturday 10p-830a
MAJOR RESPONSIBILITIES & DUTIES
Determines urgency and nature of contact and provides appropriate short term crisis counseling or resource information, problem solving techniques, and advice.
KNOWLEDGE, SKILLS, AND ABILITIES
REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
Diversity is more than a commitment at Boys Town—it is the foundation of who we are and what we do.
At Boys Town, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results .
