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Customer Service Training - Las Vegas - Preferred Credit
Description
Customer Service Training & Quality Assurance Supervisor (Spanish Bilingual)
We are seeking a Spanish Bilingual Customer Service Training & Quality Assurance Supervisor who is people-focused, detail-oriented, and performance-driven.
About the Role
- • Lead and coach trainers and quality assurance employees. • Oversee onboarding, uptraining, refresher, and ongoing development programs in both English and Spanish. • Direct quality assurance operations to ensure consistent standards across bilingual interactions. • Analyze training and quality metrics to identify trends and improvement opportunities. • Manage workloads, capacity, deliverables complete performance evaluations.
• High School Diploma or equivalent with at least 4 years of relevant industry experience.
Fluency in both English & Spanish for communication in verbal & written formats.
Minimum 2 years supervising employees including direct reports