- Provide service and repairs to resort equipment including electrical, plumbing, steam, gas, fire & safety, HVAC refrigeration, kitchen equipment, interior, paint and decorating, and respond to inquiries and problems in an efficient, courteous, and professional manner to achieve guest satisfaction.
- Will assist in repair and maintenance of the building as required. This position may also respond to inquiries from, and problems identified by guests in a caring and respectful manner to achieve guest satisfaction.
- This role has direct contact with guests and as such, good communication skills are a necessity.
- Troubleshoots equipment using proper tools in a skilled craftsman-like manner.
- Performs assignments as directed by the Assistant Chief Engineer and Chief Engineer.
- Troubleshooting and repairs on laundry, kitchen, and HVAC equipment.
- Performs preventative maintenance in guestrooms, public areas and on all assigned equipment.
- Repairs all malfunctioning mechanical devices.
- Responds to room repairs regarding carpentry, electrical, plumbing, carpeting, painting, and furniture repair.
- Maintains pools and spas.
- Maintains key control systems and participates in re-keying of facility as needed.
- Assist with cleaning of mechanical spaces, engineering shop and other general areas.
- Responds to guest room calls.
- Establish cross-departmental channels of communication among teammates that are consistent and complete.
- Greet every guest, member, and team member with customer service standards and set a positive tone for every interaction.
- Provide extraordinary service
- Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
- Uphold the resorts brand, culture, vision, mission, and values.
- Be empowered to make things go right if they go wrong.
- Give the guest/member a fond farewell.
- Address feedback by utilizing the LEARN Model.
- Demonstrate a professional appearance and be attentive to what matters most.
- Comply with company policies and procedures.
- Observe and adhere to safety guidelines.
- Perform other duties as assigned.
- Interface positively with other departments, offering assistance when needed.
- Displays care in use of equipment and maintains an organized and professional work environment.
- Daily - Verbal and written communication
- Weekly - Participate in meetings
- Occasionally - Participate in one-on-one coaching sessions.
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Facilities Maintenance - Colorado Springs, United States - Goodwill Staffing
Description
Job Description
Job DescriptionFacilities Maintenance - Hospitality - Colorado Springs, CO
Position Purpose & Summary
Seeking a passionate maintenance professional who wants to do the job right the first time. Facilities Maintenance Technician I (Engineer I - entry level) is a Full-Time Regular position.
Essential Functions:
Additional Duties and Responsibilities:
Marginal Functions:
Position Requirements:
Minimum Knowledge & Skills:
1 year of experience in any field- REQUIRED. Ability to operate computer and related equipment (pads, tablets, PCs, etc.) - REQUIRED. A successful candidate will have a flexible schedule, ability to work morning, afternoon, or evening shifts, weekends, and holidays. Must be fluent in English.
Formal Education and Job-Related Experience:
This position requires a minimum formal education of a high school diploma and a minimum of one-year job-related experience.
License, Registration, and/or Certification Required:
Valid driver's license required to drive company licensed vehicles.
External and Internal Personal Contact:
Communications:
Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.
Guide to Physical Requirements:
•Continuously (5-8 hours)
•Frequently (3-4 hours)
•Occasionally (1-2 hours)
•Never
LIFTING: (as defined by ADA)
Heavy: 45 lbs & over: Frequently (3-4 hours)
Moderate: 15-44 lbs: Frequently (3-4 hours)
Light: 14 lbs & under: Frequently (3-4 hours)
CARRYING:
Heavy: 45 lbs & over: Frequently (3-4 hours)
Moderate: 15-44 lbs: Continuously (5-8 hours)
Light: 14 lbs & under: Frequently (3-4 hours)
PUSHING/PULLING: Frequently (3-4 hours)
REACHING:
Above Shoulder: Occasionally (1-2 hours)
At Shoulder: Continuously (5-8 hours)
Below Shoulder: Continuously (5-8 hours)
TWISTING: Frequently (3-4 hours)
BENDING: Frequently (3-4 hours)
KNEELING: Frequently (3-4 hours)
CRAWLING: Occasionally (1-2 hours)
SQUAT: Occasionally (1-2 hours)
CLIMBING:
Use of legs only (stairs): Occasionally (1-2 hours)
Use of arms & legs (ladders): Occasionally (1-2 hours)
HEARING: Continuously (5-8 hours)
VISION:
Visual, close: Occasionally (1-2 hours)
Visual, distant: Occasionally (1-2 hours)
Visual, depth perception: Frequently (3-4 hours)
HANDS/FINGERS:
Simple grasping: Continuously (5-8 hours)
Fine Manipulation : Occasionally (1-2 hours)
Repetitive Movements: Frequently (3-4 hours)
WALKING: Continuously (5-8 hours)
STANDING: Continuously (5-8 hours)
SITTING: Occasionally (1-2 hours)
SPEAKING: Occasionally (1-2 hours)
OTHER, please describe - N/A
Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.
Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS:
We promote a Safe & Drug-free Workplace.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
Company DescriptionIn 1998, Goodwill Staffing was launched to help bridge a sizeable gap between qualified job seekers and leading employers in need of experienced staff. Our full-service staffing agency specializes in temporary, temp-to-hire and direct placement in both the public and private sectors including screening, testing and administrative support. We even manage employers payroll ranging from time tracking to payroll distribution to tax reporting and filing.Goodwill Staffing has extensive experience representing the healthcare, hospitality, construction, manufacturing and retail industries, among others, in addition to a wide range of general labor jobs. We also offer one of the most innovative and successful temp-to-hire conversion programs in the business.
Company Description
In 1998, Goodwill Staffing was launched to help bridge a sizeable gap between qualified job seekers and leading employers in need of experienced staff. Our full-service staffing agency specializes in temporary, temp-to-hire and direct placement in both the public and private sectors including screening, testing and administrative support. We even manage employers payroll ranging from time tracking to payroll distribution to tax reporting and filing. \r\r
Goodwill Staffing has extensive experience representing the healthcare, hospitality, construction, manufacturing and retail industries, among others, in addition to a wide range of general labor jobs. We also offer one of the most innovative and successful temp-to-hire conversion programs in the business.
