MIA Account Manager Passenger Services - Doral, United States - Swissport International AG

Description

OverviewAre you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.

Our mission is simple To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.

We believe that our people are what differentiates us from our competition.

At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job SummaryAccount Manager Passenger Services supervises the daily operation from an administrative and operational standpoint to ensure passenger service staff meet customer airlines targets while abiding by all Swissport and customer procedures and regulations.

Serves as primary point of contact with customer and passenger service manager for accounts assigned. Cover as manager on duty for Swissport in the absence of a Duty Manager.
The expected pay rate is $60,000/yr.

Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activitiesSupervise and control staff scheduling, reporting and absencesControl of daily staff payroll, hours, exceptions and overtimeMonitors personnel appearance and compliance during the operationMaintains applicable safety and quality standardsMaintains, updates company's manuals and documentationEnters daily hours into FSCIs responsible for overall discipline, conduct performance and moraleEnsures that all assigned work is completed correctly, efficiently and in a timely mannerConduct a full investigation for each irregularity and submits appropriate written reportsCaptures and maintains Key Performance IndicatorsYour profileUniversity degree or equivalent5 years leadershipexperienceBilingual English/Spanish preferredExtensive airport operational experienceComputer literate with proficiency in MS, Excel, OutlookKnowledge of AE, FSC, SWP point system preferredExcellent leadership skills with a proven track record of managing peopleAbove-average ability to work under pressureFlexible to work different working schedule including evenings, weekends and holidays.

Excellent oral and written communication skillsPrevious Swissport account supervisor experience a PLUSWhat we offer401(k)Dental insuranceHealth insuranceLife insurancePaid time offRetirement planTuition reimbursementVision insuranceAt Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success.

We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation#J-18808-Ljbffr