Guest Services Manager at DoubleTree by Hilton London - Greenwich, United States - Visit Greenwich

Description

Guest Services Manager at DoubleTree by Hilton London - Greenwich
About
Its your world Your next role could be as a Front Office Manager, or why not move into a different department like Sales, Accounts or Human Resources in over 100 different countries

Location: Doubletree by Hilton London Greenwich


Salary: 24,150 per annum


On offer:

• Personal Development programmes for Receptionists, Shift Leaders and Managers
• Worldwide travel perks up to 30 nights at discounted rates and 50% F&B discounts
• Industry leading benefits including contributory pension scheme and Private medical health cover
• 28 days holidays including bank holidays (increasing yearly)
• Complimentary meals...

About
Its your world Your next role could be as a Front Office Manager, or why not move into a different department like Sales, Accounts or Human Resources in over 100 different countries

Location: Doubletree by Hilton London Greenwich


Salary: 24,150 per annum


On offer:

• Personal Development programmes for Receptionists, Shift Leaders and Managers
• Worldwide travel perks up to 30 nights at discounted rates and 50% F&B discounts
• Industry leading benefits including contributory pension scheme and Private medical health cover
• 28 days holidays including bank holidays (increasing yearly)
• Complimentary meals on duty and uniforms provided
• Upselling incentives

Key Responsibilities:

• Supervise accurate and efficient Reception operations including check in/out procedures
• Support Team Members in handling Guest requests and enquires to ensure a positive outcome
• Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
• Ensure a consistent, high level of customer service
• Brief your team on any events or VIP guests in the hotel that day
• Drive sales revenues and promote hotel services and facilities for upselling opportunities
• Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
• Act in accordance with the front of house equipment and the property management systems
• Conduct training programs on an ongoing basis
• Carry out shift handovers and brief team members as required
• Follow company brand standards
• Assist other departments, as necessary, and maintain good working relationships with hotel Team Members

Looking for:

• Previous experience in a customerfocused industry
• Positive attitude and good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own or as part of a team
• Competent level of IT proficiency
• Resilient and can work under pressure

To apply:

Send CV to ??
Why not register yourself for the upcoming
Recruitment Open Day event taking place at DoubleTree by Hilton London Greenwich on Thursday 17th February 1pm - 6pm -
Guest Services Manager at DoubleTree by Hilton London - Greenwich

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