IVR (Programmer Analyst) - Fairfax - Quantum Strides LLC

    Quantum Strides LLC
    Quantum Strides LLC Fairfax

    1 week ago

    Description

    About the job IVR (Programmer Analyst)
    Job Location: Fairfax, Virginia, United States (Onsite/Offsite)

    • Provide IVR, Contact and Call Center support to agencies and staff.
    • Provide, plan and design Visio diagrams for call flows.
    • Analyze business processes issues and problems for consultant assistance and system users.
    • Conduct systems test, measurements of the systems ability to manage applications.
    • Provide visual aid to demonstrate call handling and information resources to organizations.
    • Provide maintenance and support to agencies on troubleshooting and system outages.
    • Provide self service transactions, live support on issues and application errors.

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