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Customer Service Representative - Woburn, United States - Complete Staffing Solutions

Complete Staffing Solutions Woburn, United States

2 weeks ago

Customer Service Representative

Location:

Woburn, MA

Hours:

Job Requirements:

Strong phone and customer relationship skills.
Working knowledge of computers and contact management/customer service tracking software.
Excellent written and verbal communication skills.
Create and schedule service tickets/requests
Monitors and interprets data received on signal receiving equipment
Assist in testing alarm systems in conjunction with authorized service technicians/installation personnel and subscribers to ensure proper operation of security equipment.
Interface with subscribers and/or authorities over the telephone directing calls maintaining a high level of service
Work with customers, wholesalers and authorities to verify and record all events accurately
Diagnose ordinary problems and work closely with supervisor, which could include MC/Customer equipment
Apply proper judgment in certain circumstances and work with the supervisor on escalating calls
Perform, handle, and complete any additional tasks assigned by management

Pay Rate: