Service Manager - Wixom, United States - MacAllister

Description

Position duties include but are not limited to: supervising and coordinating the shop and/or field function for the department or branch.

• Service operations leader with accountability of all results (profitability, customer perspective, rework, quality, turnover, employee attitudes, etc.) within span of control
• Maintain and coordinate the entire service function, managing the service and repair of equipment implementing and executing the functions of price, quality and turn-around
• Maintain a customer driven work area focused on price, quality, and turnaround
• Schedule work and coordinate daily shop functions emphasizing what the expected time and cost goal is to complete the job. Measurement and evaluation of jobs completed on time and at a profit established.
• Communicate with customers, management, suppliers and technicians to assure smooth operation of the shop.
• Direct Leadmen and technicians in their function and make plans for their future training and development, with strong emphasis on coaching.
• Assist in trouble shooting and repair of equipment as needed to promote and support timely repair of equipment and the coaching of technician.
• Manage work in process, estimates/quotes, and work order functions.
• Assure strong relationships with customers by timely follow-up with quotes, phone calls, questions etc.
• Control shop expenses in relationship to the volume of work and understand the inter-relationship of rework, variance, safety, tool expense etc. to the overall profit.
• Meet profit/employee objectives.
• The overall responsibility of establishing an exemplary group of employees who are driven to exceed expectations consistently. Communicate and practice the corporate culture. Involved with the hiring and firing, oversee the evaluation, training, and development of all personnel within span of control.
• Meet all safety goals of the department and promote a safe work environment through good housekeeping, elimination of safety hazards, responsiveness to employee suggestions etc.
• Performs other related duties as assigned by management.

• Knowledge, skills, and abilities typically acquired through a college education
• Familiarity of heavy and light duty equipment
• Good computer skills with experience using Microsoft Office applications
• Excellent people and management skills
• Knowledge of Caterpillar machinery
• 3 years of Rental Services or similar management experience required with a proven track record of accomplishments and achievements within the industry.