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Saint George

    Assistant Store Manager - Saint George, United States - Ace Hardware

    Ace Hardware background
    Description
    Job Description

    Buck's Ace Hardware Store Hours:
    Monday-Saturday 8:00a.m. - 9:00p.m.


    Closed Sunday General Summary:
    The Assistant Manager manages overall store operations and the achievement of company goals and directives


    Essential Duties & Responsibilities:
    Customer Service

    • Provide positive representation of Buck's Ace Hardware.
    • Proactively assist customers in solving problems.
    • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
    • Provide a friendly, outgoing demeanor; work well with customers as well as associates.
    • Ensure all calls and pages are answered promptly, courteously and effectively.
    • Handle customer complaints. Work to resolve problems with the customer and have store's best interest taken into consideration.
    • Possess excellent product knowledge and knowledge of store layout and location of products. Store Operations
    • Ensure a positive, professional and safe work environment for all associates.
    • Supervise the "general operations" of the entire store.
    • Responsible for opening and closing the store.
    • Ensure successful Loss Prevention, Safety and Internal Audits.
    • Work with General Manager and Assistant Manager on all aspects of running the store.
    • Participate in weekly management staff meetings.
    • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
    • Ensure that weekly price changes and label updates are completed timely and accurately.
    • Oversee all cashiering functions including training, maintenance, audits, and reports.
    • Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
    • Perform all other duties as assigned. Inventory & Merchandising
    • Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
    • Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
    • Responsible for maintenance of back stock levels.
    • Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
    • Assist with merchandise changes throughout the store.
    • Assist to ensure all signage is current in the store.
    • Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising. Hiring & Training of Associates
    • Assist in hiring, training, scheduling, reviewing, rewarding and coaching associates. Leadership
    • Manage all aspects of store operations in the absence of the General Manager.
    • Lead by example; be approachable by all associates and customers.
    • Participate in store meetings.
    • Communicate any merchandising, cost control or sales idea to the General Manager for follow up

    Education:
    High School or GED equivalent


    Experience:
    Retail Experience preferred

    Physical Demands:
    Standing, walking, lifting (up to 60lbs) and climbing.


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