- Ability to work flexible hours to accommodate customer change windows
- Design, maintain and/or troubleshoot in scope elements for assigned client(s). Adhere to contractual obligations by understanding what task and in/out of contract scope
- Depending on customer requirements, duties may be performed onsite at customer designated location or may be remote
- Develop a strong technical trusted advisor relationship with customer(s)
- Create and maintain good technical supporting documentation
- Troubleshoot and resolve equipment, configuration and affected problems and track vendor support cases through to problem resolution on production issues
- Manage incident and changes within ServiceNow and/or other client system if specific to the contract
- Demonstrate a working knowledge, understanding, and experience with Network infrastructure (WAN, MAN, LAN, Security, Wi-Fi, Data, Voice, and Video) while engaging customer(s)
- Design, maintenance and third level support for Cisco routing and switching
- Perform testing of new features, and functionality as required and help develop plans to implement and verify that they are operating correctly in the live network
- Established and proven experience of providing WAN & LAN support in diverse environments
- Wireshark
- Network protocols (IP, OSPF, BGP, RIP, IPsec, etc)
- MPLS / VPN / Hybrid WAN / Metro Networks / leased lines
- Network Hardware (Cisco routers and switches, cabling, firewalls)
- Network connections to Cloud Providers (AWS, Azure, etc.)
- Incident, Change and Problem Management processes within an ITIL based framework
- Prior experience adding new SDA sites, troubleshooting end devices on SDA that integrated with Cisco ISE
- Familiarity with Cisco DNA and ISE desired
- CCNP preferred
- Bachelor's Degree or equivalent work experience and/or military experience
- 5+ years' experience designing, implementing and maintaining large network infrastructures
- 5+ years' experience troubleshooting devices within their engineering field
- CCNP preferred or equivalent experience related to the area of specialty is required
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Network Engineer - Irving, United States - Presidio
Description
SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREATPresidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.
WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.
THE ROLE: Engineer, Network
Job Summary:
As a Network Engineer will Presidio, you will be focused on engineering for our enterprise client. The ideal candidate will have experience supporting global technical environment, a high level of technical skills for troubleshooting and problem analysis, along with the ability to clearly communicate the results of problem analysis to client representatives, IT support teams, and technology vendors to quickly and effectively resolve operational issues. The Engineer works in direct partnership with the client and internal Presidio teams to build and support complex and reliable technical solutions.
Travel Requirements:
This role will require no travel. You will be required to be onsite in the nearby Irving/Dallas, TX area.
Job Responsibilities:
ABOUT PRESIDIO
Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization.Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.
Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.
For more information visit:
*****
Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
To read more about discrimination protections under Federal Law, please visit:
If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to
RECRUITMENT AGENCIES PLEASE NOTE:
Agencies/3 Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.
#LI-PH1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
