Desktop Support Specialist - Des Moines, United States - Apex Systems

    Apex Systems
    Apex Systems Des Moines, United States

    1 month ago

    Apex Systems background
    Description

    Overview:


    In this role you will support many internal employees troubleshooting and working with a wide range of hardware and software including but not limited to VMware, Active Directory, and ServiceNow.


    Responsibilities:
    Create, answer, analyze and escalate service requests and incidents in person, by phone, email, or service desk ticketing system.
    Provision and deprovision access within VMware Horizon.
    Manage Service Desk ticketing system to evaluate all entries according to ITIL guidelines.
    Monitor, review, and close all routine incidents in a timely manner ensuring adequate and accurate data.
    Unlock and enable user accounts or reset passwords within Active Directory.
    Assist with conference room (Cisco integrated) and desk-side support.

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