Mutuel Clerk - Cleveland, United States - JACK Thistledown Racino LLC

JACK Thistledown Racino LLC Cleveland, United States

1 week ago

Part time

Reporting to the Mutuel Manager, Mutuel Clerks/Teller to provide customer services to external and internal guest.

Essential Functions

Consistently demonstrates superior customer service skills to external and internal guests.
Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
Creates an atmosphere of luck and celebrates customer wins.
Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.
Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests.
Promotes JACK Club programs and JACK Club registration and membership. Provides a warm farewell and thanks guests for visiting.
Cash and sell bet tickets to the public.
Provide good public relations in the form of friendly, courteous, responsive, and accurate assistance during all customer service transactions.
Provide educational assistance to new patrons.
Ensures compliance with the federal currency transaction reporting requirements.
Performs other duties as assigned.
Promotes outstanding customer relations.
Ensures compliance with Ohio Racing Commission regulations and other gaming regulations as required.
Ensures adherence to departmental/company policies and procedures. Implements the departmental internal controls and security.

Knowledge, Skills & Abilities

Must be able to work independently.
Must be able to sit, stand or walk for long periods of time (4 hours).
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
Ability to speak distinctly and persuasively.

Education and Experience

Very strong customer relations skills.
Solid understanding of the pari-mutuel customer's motivations and expectations.
Previous pari-mutuel mutual clerk experience preferred.
Is fluent on Microsoft Office software products, and is viewed as an outstanding team player.
Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.

Required Certification/License