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Transportation Specialist, Intermodal - Atlanta, United States - Amazon
Description
Amazons Intermodal (AZIM) Operations team is seeking highly skilled and motivated Transportation Specialists to join this rapidly growing team. AZIM Operations drives the end to end operational execution of all loads (internal and external) shipped on our 1P network. The team supports regions and shippers across the Supply Chain network and is tasked with ensuring on-time pickup and delivery of freight from vendors, Amazon fulfillment centers (FCs), rail yards and shipper hubs. In the case of disruptions, the Operations team is responsible for addressing the disruption, keeping all stakeholders informed and ensuring timely resolution of the issue. The AZIM Operations team is the first line of defense in understanding network trends, delays, dwells and other exceptions that impact AZIMs ability to deliver a world class transportation product that serves its customers on time.
Key job responsibilities
Communication with customers (Carriers, Rail Road partners, Vendors/Suppliers) and stakeholders (Program Managers, Fulfillment Centers, Amazon Managed carrier programs)
Pull data from numerous databases (using Excel, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
Understand performance metrics to assist with driving business results
Rectify disruptions, breaks in process and follow standard work to make decisions that make sense based on available data
Provide real-time customer experience by working in a fast paced operating environment
Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
Deliver follow through on the resolutions to ensure the information is delivered
Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
Communication, both verbal and written as their data and findings are critical to tracking trends and performance inefficiencies
A day in the life
The AZIM L3 Transportation Operations Specialist facilitates the continued flow of Amazons supply chain by passing information to key stakeholders and resolving disruptions that impact customer experience or the flow of information impacting performance and delivery. The Specialist addresses or escalates any concerns arising during the lifecycle of freight leaving rail ramps, shipper hubs, Amazon fulfillment centers, or transiting between rail to OTR carriers. The day-to day role requires the specialist to provide resolutions by researching and querying internal tools and making real-time decisions in accordance with their guidance and standard work processes. In this role, the Transportation Operations Specialist will be able to understand the process and requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. This position will need to have the experience to understand Logistics and should be able to communicate clearly in the written and oral form.
We are open to hiring candidates to work out of one of the following locations:
Atlanta, GA, USA | Nashville, TN, USA | Tempe, AZ, USA
Basic Qualifications
1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
High school or equivalent diploma
Work 40 hours/week, and overtime as required
Are 18 years of age or older
Preferred Qualifications
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
