IT Support Specialist - Rexburg, ID
1 month ago

Job summary
Madison County is seeking an IT Support Specialist to provide technical support and customer service to County employees.Responsibilities
- Provide first- and second-level technical support to end users via phone, email, ticketing system, and in person
- Troubleshoot and resolve issues related to computers, printers, mobile devices, phones, peripherals, and software
- Install,
configure,
and maintain desktops,laptops,and other end-user equipment - Assist with user account setup,password resets,
and access permissions under established procedures - Support County-approved applications
- Document issues,resolutions, and procedures within the ticketing & knowledgebase systems
Job description
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