Customer Service Representative - Massachusetts, United States - Randstad USA

Randstad USA Massachusetts, United States

Found in: Appcast US C2 - 12 hours ago

Description

Customer Service Representative

salary: $20.00 per hour

work hours: 9:30 AM to 6:00 PM

Temp to hire - Hanover

2-3 months on site - after - hybrid

Start for 6/3

Randstad in partnership with The Hanover Insurance Group is actively seeking Claims Service Representatives to join their Claims Customer Service Center on a temp to perm basis, at their office in Worcester County, MA. The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover offers a collaborative, inclusive environment committed to each employee's development and growth.

It's not just a job, it's a career, and we are here to support you every step of the way.

As a Claims Service Representative, you will play a vital role in The Hanover's success by helping our customers when they are in need. You will be the first point of contact a customer has when they experience an unexpected loss to their vehicle, home or business. In that critical moment, you represent The Hanover brand in your ability to respond with empathy so our customers can get back on the road, back in their home and/or back in business as easily as possible. Guided by your manager, you will provide general assistance to agents, insureds, and claimants, matching their needs with our services using provided scripts to assist you in serving our customers.

Responsibilities

• Respond to electronically and phone summited claim losses and first notice of loss calls from claimants, insureds and other parties

• Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action

• Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities

• Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company's network generating an electronic claim file

• Applies basic communication skills to interpret caller's inquiries and offers available options

• Utilizes established workflows to initiate claim activities as required

• Recognizes coverages, claim processing requirements and related claims systems

• Learns to identify claims and takes appropriate actions

• Contacts vendor to establish language services for language interpretation and translation

Qualifications

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