Post-Sale Coordinator - Los Angeles, United States - Bonhams

Description

About Bonhams

Bonhams is a global auction house with an 18th century heritage poised for transformative change.

Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewelry, and entertainment memorabilia.

Our employees are passionate about their work, and we pride ourselves on a bespoke approach that aims to make every client feel important.

It is an exciting time for our business and our global leadership team of art world professionals are now ready to for a people-focused team to help them develop their talent strategy, strengthen our people brand globally, build organizational capability and drive process improvement.

About the Department

Bonhams' Jewelry department is built upon exceptional expertise.

Bonhams has more jewelry auctions in the US than any other auction house and has broken several world records, creating new global price points.

Our busy and dynamic team of Specialists is made up of qualified gemmologists, jewelry historians and connoisseurs, who are up to date on market trends and regularly collaborate with our global Jewelry teams in Europe, Asia, and Australia.

We work closely with other Bonhams departments, from Designer Handbags and Watches to Contemporary Art, to cross-market items to established clients and new collectors.

About the Role

The Post-Sale Coordinator is an integral role in the expert department, supporting the Specialists in the successful delivery of auctions as well as the day to day running of the department.

The Post-Sale Coordinator for the Jewelry department will be responsible for ensuring the smooth running of all aspects of the auction for our buyers following the closing of the online weekly auctions.

Key Duties and Responsibilities

Partner with the Pre-Sale Coordinator to obtain buyers' key information relevant for invoicing and post-sale shipping process.
Respond to all post-sale buyer queries by phone, team email inbox, and in person quickly and accurately.
Produce all buyer invoices immediately post-sale and email to buyers.
Engage in cashiering responsibilities recording payments accurately, balancing sales and handling cash where necessary.

Manage client's accounts, updating internal systems with client details and ensuring appropriate ID is on file before releasing property for shipping or collection.

Fulfil the requests for in-house packing & shipping of all Jewelry lots in a quick and efficient manner to provide buyers with tracking information.

Coordinate with third party shippers to obtain quotes for international shipments and ensure the quick fulfilment of requests for shipping.

Oversee the collection of sold lots from our Los Angeles office ensuring that the necessary release paperwork is completed.

File claims for loss and damage liaising between internal departments and the client to gather details and generally assist with the claims process.

Support buyers with after sale inquiries and chase outstanding invoices to receive settlement.
Be flexible with your schedule, as this role may require support during special events and sale previews.
In addition to the tasks and responsibilities listed, other duties may be assigned by manager.

Qualifications

Bachelor's degree with 1-2 year's relevant work experience
Comfortable working in a fast-paced environment with multiple deadlines
Great attention to detail and consistent, proactive, internal and external communication
Excellent demonstration of first-class customer service skills and experience dealing with a diverse range of people
A positive team player who is able to maintain knowledge of departments, colleagues, names and titles of senior management and executive officers, as well as branch locations
Possess a genuine interest and thorough knowledge of art history and art market
Proficiency in Microsoft and Outlook and database software
Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekend
Additional Desired Qualities

Strong time management and organizational ability
Excellent communication in all modes with both internal and external stakeholders
Ability to manage workflow and priorities in a fast-moving environment
A flexible approach and a willingness to support Departments and teams outside of your core responsibilities
1-2 years in an administrative position (not necessarily from an auction background)
What We Offer

In addition to an active and progressive work environment, Bonhams offers a competitive benefits package to encourage work/life balance, including:

Shortened work week:
Standard workday is 7.5 hours and work week is 37.5 hours
Excellent medical, dental and vision insurance - HMO, EPO, PPO with FSA and HSA
20 days paid time off (PTO)
12 paid holidays and holiday break from Christmas to New Years Day
16 weeks fully paid parental leave and flexible work arrangements
401(k) retirement plan with company contribution
Life insurance with AD & D
Short- and long-term disability
Paid cellphone and data service
Tuition reimbursement
Commuter benefits (transit and parking)
Employee assistance program (EAP)

Professional development:
free online training and expansive content library
Onboarding buddy: 90 day mentor to welcome and orient new joiners

Employee resource groups:
social club, diversity committee, mentorship program

Sponsored socials:
annual staff art exhibition, annual summer and holiday parties, monthly birthday treats, weekly breakfast

Applicants who best match the position needs will be contacted.

Bonhams participates in E-Verify.
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