Wellness Event Confirmation Specialist - Oak Brook - Medulla LLC

    Medulla LLC
    Medulla LLC Oak Brook

    14 hours ago

    Description

    Essential Functions and Responsibilities

  • Confirm event details with client organizations (date, time, location, setup instructions).

  • Process paperwork including sponsorship applications, invoices, insurance forms, and payment records.

  • Keep event records and updates accurate and up-to-date in our CRM (Salesforce).

  • Coordinate with the Business Development and Wellness Event Coordinators

  • Track and communicate any changes in event status or logistics quickly and clearly.

  • Handle payment processing and follow up on necessary approvals, contracts, or signatures.

  • Follow up with inbound event leads and assist with identifying new event opportunities.

  • Maintain ongoing communication with event contacts to support long-term partnerships.

  • Ensure a smooth experience for all parties involved by staying organized and proactive.

  • Offer quality services to consumers over the phone and schedule wellness events.
  • Exceed our customers' expectations by listening and providing wellness solutions.
  • Be a part of enhancing overall team performance while maintaining and exceeding individual expectations.
  • Uphold and demonstrate our company core values, tenets, and commitments.
  • Minimum Qualifications

  • High computer literacy, including but not limited to Outlook, Excel, and Salesforce
  • Strong phone presence/engaging personality
  • Strong verbal/written communication and people skills
  • Highly detailed and quick at completing tasks.
  • Ability to multi-task, prioritize and manage time effectively.
  • Persistent with a positive attitude
  • Preferred Qualifications

  • Familiarity with outbound call efforts or lead follow-up.
  • Skillful with multi-tasking, computer navigation, and typing.
  • Experience with Customer Service/Customer Success/Call Center
  • Driven to succeed and pursue excellence in a team environment.
  • Job Competencies

  • Strong problem identification and objections resolution skills
  • Able to build and maintain lasting relationships with customers.
  • Exceptional verbal communication and presentation skills
  • Excellent listening skills
  • Strong written communication skills
  • Self-motivated, with high energy and an engaging level of enthusiasm
  • Benefits

  • Compensation Perks:
  • Bi -Weekly pay cycle.
  • 401(k) Retirement Savings Program with employer discretionary matching.
  • Health & Wellness Perks:
  • Medical, dental, and vision insurance.
  • Life and disability insurance options.
  • Work-Life Balance:
  • Paid time off (holidays, vacation, sick days).

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