Divisional Business Office Manager - Charlotte, NC

We are on Fire  Ignite Medical Resorts is expanding to Charlotte, North Carolina is Hiring · If you want to work with a company who values and appreciates its employees, join Ignite Medical Resorts and help us to Extinguish the Stereotype We are a state of the art rehabilitation ...

Job description

We are on Fire  Ignite Medical Resorts is expanding to Charlotte, North Carolina is Hiring

If you want to work with a company who values and appreciates its employees, join Ignite Medical Resorts and help us to Extinguish the Stereotype We are a state of the art rehabilitation resort where we combine uncompromising luxury, never before seen amenities, and the highest quality care to provide a superior rapid rehabilitation experience.

Our position Divisional Business Office Manager a vital role in our resident and guest outcomes and overall experience. We are looking for passionate and dedicated Divisional Business Office Manager to become a part of our facility's compassionate and hospitable care-giving team.

SUMMARY:   The purpose of the Divisional Business Office Manager serves as the primary communication lead to facilitate efficient operation between the Support Office and the Facility Business Office, to assist with centralized billing office requests and adherence to Business Office initiatives and/or facility related issues. This position is to assist the SVP of Business Office to ensure Business Office Managers have adequate tools and resources in place to efficiently collaborate with other department directors and successfully perform their responsibilities in an efficient, productive manner.  

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Follow up weekly with Business Office Managers to Maintain Hot List Tracking Summary Report, reviewed monthly by Senior Leadership Team. 
• Complete Monthly Detailed Aging Audits to resolve outstanding credits and past due private balances. 
• Communicate Monthly Triple Check Completion Status to Director of Business Office and SVP of Business Office to ensure no delays in delivery of ancillary invoices, completion of unknown reports, timely triple check facility meetings, and timely claim submission to IMRTripleCheck. 
• Monitor Monthly Ancillary Tracking Log to ensure timely charge input, therapy and pharmacy imports are completed by due date, and remaining ancillary charges of lab, x-ray, equipment are completed prior to submission of approved claims to IMRTripleCheck. 
• Review and approve Refund requests submitted by Business Office Managers.  Forward approved requests to Director of Business Office for final processing and submission to Accounts Payable.  
• Review and approve Write Off requests submitted by Business Office Managers. Forward approved requests to Revenue Accountant for processing in Support Office. 
• Monitor Daily PCC Dashboard Completion and Generate Transaction Process to ensure timely data interface from PCC to Dashboard HC. 
• Ensure Daily Deposit completion, Daily Cash Posting, and daily reconciliation between AR bank account and PCC.  
• Ensure Consolidated Billing process supports timely submission of approved invoices scanned to facility AP address  
• Provide Support to BOM Maintaining Active Payer/Eligibility/completion of Medicaid Apps/Renewals(including required forms) 
• Provide training, as needed, for new hires, and focus facilities. 
• Provide remote/on-site coverage as needed for unplanned absence and approved PTO/Vacation. 
• Monitor timely email follow up for support office requests and provide guidance to Business Office Managers to resolve questions/concerns. 
• Monitor daily distribution of Reside Admission Contract Completion Status in Dashboard HC. Review and approve deletion requests, as indicated in Reside Deletion Process. 
• Monitor Monthly Private Statement process to ensure timely distribution of statements and processing of credit card payments, ACH payments, and E-Check payments. 
• Complete Monthly Trust Fund Audit to ensure processes are followed according to established policies and procedures, establish re-education and training needs, and ensure AR aging report credits are processed timely. 
• Complete ALF Monthly Audits to coordinate timely refunds, complete aging reviews, ensure  

admission contracts are completed timely, ensure preferred ACH payment is established timely, charges and statements are processed accurately and delivered timely.     

• Audit Medicaid Pending and Oversee Weekly Facility Meeting for focus facilities. 
• Ensure timely response to Verification Funding Form Requests for OutPatient/Part B Services, within 24 business hours of receipt. 
• Provide guidance and support during acquisitions when applicable. 
• Assist with BOM Hiring Process/Interviews. 
• Support BOM During Annual Survey and State Visits - On site when available. 

Requirements

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.  

• Accounts Receivable Experience in a SNF and LTC healthcare environment.  
• Medicaid-North Carolina 
• Consult and guide designated Business Office Managers. 
• Perform Audits and provide training for all Business Office policy and procedures. 
• Communicate and use collection protocols for any at risk accounts. 
• Communicate and escalate at risk items with Sr. VP of Business Office. 
• Knowledge of Medicaid Pending, Recertifications, and Authorizations. 
• Participate, provide guidance, analyze system compliance, conduct AR Audits, and provide education. 
• Collaborate with Divisional Business Office Managers, Senior Business Office Managers, Business Office Managers, and Sr. VP of Business Office for involvement, improvement, and support. 
• Experience with Medicaid, Medicare and Managed Care Billing and processes. 
• Experience with Private, Hospice Private, and Respite Billing and processes. 
• Knowledge of Month End Close processes in AR.  
• Knowledge of Assisted Living billing and collection processes. 
• Knowledge of Admission Contracts. 
• Knowledge of Trust Fund processes utilizing RFMS. 
• Experience training and educating all levels of staff in person and remotely. 
• Knowledge of Point Click Care. 
• Skilled Nursing Facility Business Office experience is required for consideration. 
• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills. 
• Proficient in Microsoft Office Suite or related software. 
• Excellent organizational skills and attention to detail. 
• Basic understanding of clerical procedures and systems such as recordkeeping and filing. 
• Ability to work independently. 

· COMPETITIVE WAGES

· GENEROUS BENEFITS PACKAGE INCLUDING HEALTH, DENTAL & VISION

· 401K PLAN WITH EMPLOYER MATCH

· PAID TIME OFF

· HOLIDAY PAY

· VOLUNTARY BENEFITS - LIFE/AD&D, STD, LTD, CRITICAL ILLNESS, ACCIDENT, HOSPITAL INDEMNITY

· SHORT-TERM AND LONG-TERM DISABILITY

· EMPLOYEE ASSISTANCE PROGRAM (EAP)

· HEALTH SAVINGS ACCOUNT (HSA)

· EMPLOYER PAID LIFE INSURANCE

· RASMUSSEN COLLEGE 20% DISCOUNT FOR IN PERSON CLASSES

· HOSPITALITY AND TEAMWORK FOCUSED CULTURE  

· 50% OFF IN OUR ON-SITE RESTAURANT AND LUXECAFE PROUDLY SERVING STARBUCKS

· A COMMITMENT TO TECHNOLOGY

· FREE PLANET FITNESS MEMBERSHIP

· ON DEMAND PAY

· COMPANY SPONSORED DOORDASH DELIVERY SERVICE

· ADVANCEMENT OPPORTUNITIES

· SUPER PERKS PROGRAM PET INSURANCE 12%-30% DISCOUNTS

· SUBSIDIZED CHILD CARE BENEFITS

Ignite Medical Resorts is an Equal Opportunity Employer.

Salary Description
Negotiable based on experience.