IT Support Specialist I - West Columbia
2 weeks ago
Job Summary
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship now or in the future.Provide top-notch IT support for end user technology and software by identifying researching resolving technical issues as an IT Support Specialist at Spectrum you will manage support tickets phone calls direct messages emails using excellent communication skills & IT best practices.
You will prioritize resolve tickets within established Service Level Agreements SLAs while providing excellent customer service in every interaction How You'll Make An Impact Provide technical support for hardware software including desktops laptops POS telephony mobile devices Investigate resolve system issues using product knowledge established methods maintaining support ticket information within SLA Resolve hardware software problems using remote assistance managing tickets as needed within SLA Collaborate with peers on daily tasks seeking assistance when needed Complete project tasks of low to medium complexity with successful timely outcomes Partner End User Computing refine desktop configurations implement solutions Build maintain positive relationships customers colleagues expanding business knowledge technical skills Working Conditions Office environment Operation company pool vehicle Travel required surrounding remote area locations as needed Required Qualifications What You'll Bring to Spectrum Education BA BS Information Technology Computer Science related field equivalent experience Experience Telecommunications cable industry experience plus Skills Other related technical certifications Microsoft Google Cloud certifications Physical Requirements Ability lift up to 50 lbs Get Know Us Charter Communications provides superior communication entertainment products residential business customers Spectrum brand Our offerings include Internet TV Mobile Voice Beyond connectivity solutions also provide local news programming regional sports via Networks multiscreen advertising Solutions Reach When join team you keeping customers connected what matters most states across US Watch video learn more Grow Career Here Committed growing workforce reflects customers communities we serve providing opportunities employment advancement all team members Spectrum Equal Opportunity Employer job seekers disabilities veterans Learn Life at Spectrum.
Job description
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