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- Develops opportunities to sell company products and services, which may include developing leads via telephone or other technologies and/or cold-calling prospects generated by external sources.
- Drives additional sales through follow-up calls or emails to existing customers for repeat business, cross-selling and up-selling.
- Conducts negotiations according to company guidelines.
- Achieves revenue and margin targets. Ensures customer satisfaction through use of the Sales Process and execution of the sales cycle from lead to sale.
- Creates and delivers qualified leads to sales representatives where appropriate.
- Assists salesforce with quotation/RFP management and other sales cycle operations as needed.
- Builds and/or maintains positive customer relationships that generate loyalty and/or future sales.
- May assist the sales team with negotiations according to company guidelines. May assist with escalation of receivables from accounts/customers.
- Responds to customer concerns about the company and its products and services according to company guidelines. Investigates and troubleshoots customer transaction issues.
- Enters new customer data and updates changes to existing accounts in the corporate database.
- Supports setting up new customer accounts per guidelines. Supports a new account to set up the company as their supplier.
- Maintains accurate sales entry, reporting and forecasting through utilization of company tools and processes (e.g., Sales Process, Customer Relationship Management systems).Qualifications and Competencies
- Sense Making - Through a series of diagnostic and probing questions and research, develops and/or supports an intimate understanding of the customer needs, behaviors, and/or their buying journey. Synthesizes complex information from internal and external resources to deliver tailored solutionsfor the internal or external customer.
- Account Planning - Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and tracking of progress against targets.
- Adapts to target audience - Explains complex topics (significant technical data, subject matter expertise, etc.) in such a way that the target audience (e.g. sales professionals, customers, training vendors, etc.) can understand, retain, and use the information
- Integrates Customer Perspective - Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue.
- Sales Forecasting - Collects and assesses customer data from internal and external sources; compares against historical data to determine useful inputs and create a forecast of future consumption patterns.
- Sales Pipeline Management - Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high impact activities accordingly; as applicable coaches sellers to achieve sales objectives.
- Articulating Value Proposition - Interprets internal and external customer needs based on relevant application; explains and demonstrates products, solutions, and services to distinguish strengths and weaknesses to meet customer's specific needs to differentiate against competition.
- Pricing Strategy - Develops prices by aligning and building consensus with key stakeholders across functions to achieve business targets.
- Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market to advance organizational goals.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Persuades - Using compelling arguments to gain the support and commitment of others.
- Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals9289114
Inside Sales Representative - Florence, United States - MyKelly
Description
Inside Sales RepresentativeFlorence, KY – 100% onsite
$25-26/hour
Temp – To – Hire after 12-15 months
Responsibilities: