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    • CTMS Intake and Support Specialist - Seattle - Fred Hutchinson Cancer Research Center

    Fred Hutchinson Cancer Research Center
    Fred Hutchinson Cancer Research Center Seattle

    6 days ago

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    Description
    Overview

    Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

    With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

    At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

    The Clinical Trial Management System (CTMS) is a commercial software system, OnCore, that supports clinical research functions across Fred Hutch Cancer Center and the University of Washington (UW). The system is managed by a Program Office that is responsible for system maintenance, workflows, end user training and reporting.

    The CTMS Intake and Support Specialist will provide intake review, processing, and overall status tracking of new studies and amendments as they are submitted by study teams via REDCap. This position will also act as a liaison, provide product/services information, and resolve any problems that our CTMS customers might face during the startup and amendment processes. The person will work closely with the parallel offices at UW and Fred Hutch to ensure protocol submissions are complete and meet standards as applicable to each protocol type. This position will work closely with the QC team to ensure completeness of the data to support the detailed metrics collected to track the clinical research process. This position will work with the process owners to design and test workflow changes as recommended.

    This position will provide support for operational process workflows as it relates to the CTMS, and will work across the organization's clinical research offices to align CTMS operations with institutional processes and requirements.

    Responsibilities
    • Perform intake processing on REDCap submission for initial and amended clinical research protocols.
    • Build protocols in OnCore CTMS based on REDCap submission ensuring high data quality and timeliness.
    • Analyze errors or one-off exceptions for protocols during startup and determine corrective actions to ensure submission can continue smoothly.
    • Develop and update processes and Standard Operating Procedures (SOPs) related to the responsibilities of this position.
    • Perform QC of the operational responsibilities of this position, resolve errors and develop process improvements to reduce errors.
    • Synthesize operational inputs and experience to update training documentation for internal processes and inform QC processes as needed.
    • Handle escalated issues and follow-up on outstanding issues promptly directly with users and/or external department administrators.
    • Facilitate transfer of protocols and subjects to Epic via the integration. Work with the CTMS Product Manager on resolution of errors.
    • Analyze reports and CTMS information to open protocols to accrual as needed.
    • Identify and resolve operational issues within the defined schedules and service level agreements.
    • Analyze root causes of operational malfunctions and provide resolutions.
    • Contribute to business meetings and report on issue status.
    • Coordinate with Fred Hutch and UW stakeholders to ensure system processes support institutional needs and regulatory compliance.
    • Evaluate data quality compliance for protocols and utilize established processes to ensure data is completed as required.
    • Participate as an active member of a highly collaborative internal and tri-institutional team.
    Qualifications

    MINIMUM QUALIFICATIONS:
    • Bachelor's degree or equivalent experience in biological, social or physical science.
    • One year of regulatory or clinical trials and/or prevention study management experience.
    • Strong skills with use of Microsoft Word Office Suite.
    • Outstanding customer service skills.
    • Strong quantitative and analytical skills.
    • Collaborative worker and teambuilding ability.
    • Able to work under a flexible schedule.
    • Knowledge of content management systems.
    • Familiar with academic research environment.
    • Comfort learning new electronic systems.
    PREFERRED QUALIFICATIONS:
    • CTMS experience, preferably OnCore experience.
    • Clinical research related certification.
    • Familiarity with REDCap application.
    • Strong verbal and written communication skills.
    A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

    The annual base salary range for this position is from $77,976 to $102,211, and pay offered will be based on experience and qualifications.

    Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation days per year), paid sick leave days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).

    Our Commitment to Diversity

    We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [redacted] or by calling [redacted].
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