Customer Programs Manager - Anniston, United States - New Flyer

Description

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior and Xcelsior CHARGE brands. It also offers infrastructure development through NFI Infrastructure SolutionsTM, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at .

POSITION SUMMARY

As the liaison for the company and the customer, successfully manage assigned contracts by leading cross-functional teams throughout the pre-production and build process. Must develop long-term business relationships of customer confidence and trust.

WHAT YOU WILL DO:

• Must understand the full requirements of each contract assigned.
• Develop a project plan, identify project timelines and track status of work vs. plan (includes staying current with program plan).
• Provide daily operational guidance to cross-functional departments relative to the completion of contracts from initial strategy to post delivery.
• Address and resolve project issues that may arise and manage critical project timelines.
• Conduct regular project meetings with internal/external stakeholders that include Pre-Production Process (PPP) Strategy, PPP and Post PPP meetings. Must record and publish minutes of each meeting that include actions, owner and due dates.
• Must ensure calibration of the contract with the customer and internal stakeholders at all times on both bus and contract deliverables.
• Complete all required project documentation, especially project status milestone update and updates for weekly Exec Ops meetings.
• Work within key controls (ICFR Internal Controls) identified under this area of responsibility in support of compliance to financial reporting.
• Engage in the meaningful development of personal Management By Objectives (MBO) criteria and execute your work to achieve these goals.
• Work within established policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational, Quality, Environmental, Health, and Safety programs.
• Identify opportunities for process improvements.

WHAT YOU NEED TO BE SUCCESSFUL:

• Bachelor's degree in Business Administration or Communications or related business experience.
• Mid Professional with 5+ years of work experience in a manufacturing or customer oriented environment.
• Prior Project Management experience in a manufacturing environment and/or PMP Certificate and/or equivalent work experience.
• Superior computer and organizational skills
• Goal orientated and motivated to achieve tasks within set timelines
• Ability to present information in a professional manner in both written and verbal communication
• Ability to work with minimum supervision and possess initiative to seek improvements
• Motivated self-starter with capabilities to work within a fast paced team oriented environment

*Travel is required for this position*

WHY JOIN OUR TEAM:

• NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at , , , , , and .com