- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.
- Greets and acknowledges guests while smiling and making eye contact.
- Recognizes repeat guests while smiling and making eye contact.
- Addresses guests by surname while smiling and making eye contact.
- Builds a rapport with guests while walking them to their table.
- Pulls out chairs and/or tables before guests are seated.
- Accommodates guests needs, i.e. wheel chair, restrooms, movement of drinks from one location to another, etc.
- Acts as a liaison between management and service staff.
- Communicates guest complaints and compliments to management.
- Communicates guests needs to staff/management, i.e. celebrating anniversary and/ or birthday, etc.
- Invites and welcomes guests back upon completion of their visit.
- Alerts the kitchen of business flow, i.e. how many guests will soon be ordering, how many guests are having desert, how many guests are waiting to be seated, etc.
- Walks the floor and provides floor updates to management, i.e. how many open tables, open menus, etc.
- Ensures that guest seating is rotated between all service stations.
- Answers telephone, takes new reservations and maintains current reservations within procedural guidelines.
- Must be knowledgeable about the company you work for.
- Performs all duties in adherence to the company standards.
- Must have the ability to provide friendly, courteous and professional service to all internal and external customers/guests, at all times.
- Performs all duties and sequences of service in adherence to standards.
- Must have the ability to work a flexible schedule and late hours when necessary.
- Retains and maintains complete knowledge of all food and beverage menu items.
- Follow and maintain the Hotels professional image guidelines to communicate the Provenance style message to the guests and the general public.
- Contribute to hotel goals for increasing sales and improving profits.
- Enthusiastically recommend and promote all hotel functions and facilities.
- Submit all lost and found articles accompanied by a Lost and Found report to Housekeeping.
- Regular attendance in conformance with Hotel standards is essential to the successful performance of this position.
- Fully comply with Provenance hotels rules and regulations for the safe and efficient operation of the hotel facilities.
- Attend mandatory meetings.
- Must have the ability to work a flexible schedule and late hours when necessary.
- Must be knowledgeable about Hotel, Restaurant/Lounge and surroundings, i.e. nearby entertainment, stores, hotels, etc
- Other duties as assigned.
Host/Hostess - Fort Wayne, United States - The Bradley Company
Description
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company
Location Description:
Born of Midwestern charm and modern design, The Bradley invites you to experience the best of Fort Wayne, Indiana. Our property is a true reflection of the city, channeling the genuine spirit of community, industry, and creativity that abounds beyond its own walls. This is our city and our people.
Overview:
We're looking for an individual with a great Yes I Can" attitude and a caring disposition to join our restaurant team as a host/hostess.
PRIMARY PURPOSE OF THE POSITION: The Host/Hostess will contribute to the mission and success of Provenance Hotel Group by creating exceptional ways of personalizing and providing the best guest service in the hospitality industry and ensuring our high standards of service are met. The Host/Hostess will provide prompt and courteous service to all guests, encouraging the guest to return again which will generate repeat business. The Host/Hostess is responsible for providing quality guest services that include providing a positive first and last impression and a friendly, upbeat and clean atmosphere to every guest. When servicing guests, the Host/Hostess is responsible for being professional, friendly, and helpful, using the "Five Hospitality Standards" of eye contact, a smile, speak first, engage in polite conversation, and use the guest's surname.
ESSENTIAL FUNCTIONS: (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.