Customer Service Representative - Fort Mill, United States - Acro

    Acro
    Acro Fort Mill, United States

    2 weeks ago

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    Description

    Skills Required

    Microsoft Office experience

    Skills Preferred

    SAP experience

    Experience Required

    Typical questions are focused on warranty, product availability and product information. Establish and maintain a working relationship with our Tire Dealers and New Vehicle Dealers by explaining, educating, and informing them on all elements of the Continental and General Brand warranties. Become knowledgeable and proficient about external customers, procedures, and warranties to negotiate and resolve inquiries with Customers and Dealers regarding different possible issues. Follow established procedures to provide correct answers,

    Experience Preferred

    Customer Service experience

    Education Required

    Education requirement is an associated degree minimum.

    Education Preferred

    Bachelor's Degree recommended but not required

    Additional Information

    This will be for a 6 month contract position and not permanent.