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    Queue Coordinator, Mid-level - Annapolis Junction, United States - Independent Software

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    Description

    Job Description

    Job Description

    What you will be doing

    Independent Software is hiring a Mid-level Queue Coordinator. Candidate will provide technical assistance and telephonic support for Remote Monitoring to customers.


    Key Requirements:

    • Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved
    • Provide technical assistance and support for Workflow Management services
    • Monitor and support ticket workflows
    • Review, assign, reconcile and support the management of tickets throughout their lifecycle
    • Coordinate with IT service providers and communicate outages and plans for recovery

    Education and Experience:

    High School and 4 years of customer service or Bachelors degree and one year of Help Desk

    Monday - Friday 2 pm - 10 pm

    Clearance Required: Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.

    Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

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