Head of Customer Experience - San Francisco, CA, United States - StyleAI

Description

About Us

StyleAI is the AI-powered, all-in-one unified marketing platform for businesses and ambitious marketing teams. Thousands of companies rely on Style to manage their SEO strategies, Google Ads campaigns, and websites in real time. Based in San Francisco, StyleAI offers three turnkey products: Seona , Crafta , and Adwin , helping businesses automate their entire digital marketing strategy. We are looking to rapidly scale and hire exceptional technical talent. Some information about us:

• Strategic investors: Raised over$6M from a great investing team including HOF Capital, Avenir, General Catalyst, etc. We are also partnered with the SEO industry leader Semrush and data analytics platform SimilarWeb .
• Exceptional product market fit: We have seen rapid growth since our inception, going from $0→3M ARR in the last 12 months.
• Strong talent density: Our team was founded by 2 Berkeley dropouts and consists of high-impact, team players with exceptional technical skills. Our team has turned down offers from Airbnb, Microsoft, Pinterest, IMC Trading, CrowdStrike, Shopify, Palantir, and Cisco to pursue our own vision instead.

Our mission is to democratize digital marketing for all businesses. With StyleAI, it's easier than ever for small businesses to establish a strong online presence.

About the Role

We are seeking a customer-centric Head of Customer Experience to lead our customer support and customer success teams. As the Head of Customer Experience at StyleAI, you will be responsible for ensuring exceptional service and satisfaction for our users. You will lead efforts to build strong relationships with our customers, drive retention and loyalty, and continuously improve the overall customer experience. You will also be a leading, core voice to our product team on ways to improve and new features to develop.

This role is based in San Francisco. It is a fully in-person position in our office 5 days a week

Responsibilities

• Develop and execute a comprehensive customer experience strategy, encompassing both customer support and customer success initiatives.
• Lead and mentor the customer support and customer success teams, fostering a culture of excellence, empathy, and continuous improvement.
• Oversee all aspects of customer support operations, including ticket management, live chat, phone support, and social media interactions.
• Implement best practices for customer success, including onboarding, training, and ongoing relationship management to drive user engagement and satisfaction.
• Analyze customer feedback and data to identify trends, pain points, and opportunities for improvement.
• Collaborate cross-functionally with product, engineering, and marketing teams to advocate for the voice of the customer and drive product enhancements.
• Track and report on key performance metrics related to customer satisfaction, support efficiency, and retention.

Qualifications

• Bachelor's degree in engineering, data science, business, or a related field
• Strong interpersonal and communication skills, with the ability to empathize with customers and effectively communicate with internal and external stakeholders.
• Analytical mindset with the ability to leverage data to drive insights and decision-making.
• Passion for delivering exceptional customer experiences and driving customer satisfaction and loyalty.

Compensation

The expected range of compensation for this role is between $110,000 and $150,000. Additionally, this role will participate in our equity plan. This salary range may be inclusive of several career levels at StyleAI and will be narrowed during the interview process based on a number of factors such as scope and responsibilities, the candidate's experience and qualifications, and onboarding.

Useful links:

Website:

We practice our tenets religiously:

Learn more about our company culture here: