Application Support - Minnetonka, United States - Dahl Consulting

Description

Job Description

Job Description

Must have Farming, Agriculture or Diary experience to be considered

Application Support

Contract- 12 months+ extension

Location: fully Remote

This person will be responsible for supporting a software application specifically geared towards ration modeling in the Dairy world for a global leader in the agriculture industry. The ideal candidate would be someone who thrives in problem solving environments and has a solution driven mindset.

Day To Day

• Collaborate with consultants to provide onsite technical support for current customers and prospects.
• Provide customer solutions and technical support materials to specific customers.
• Compile and analyze data for project update, working with external suppliers to test new products and technologies to make recommendations on applications.
• Organize project data and conclusions for internal and customer presentations, assist with product demonstrations and service as subject matter guide during meetings with prospective customers.
• Stay ahead of product insight and research to improve value of offerings.
• Keep application and value collection up to date in the systems.
• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned

Requirements

• 4 years of experience in application support
• Experience providing excellent external customer support across the US and ability to resolve moderately complex technical issues
• Ability to think critically and perform root cause analysis to understand why technical issues may be occurring
• Experience providing support via email and phone calls (both in/ out bound)
• Experience performing any light application/ software testing.

Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.

Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.

Company Description

Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.\r
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Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.